LUXURY SERVER
About The Position
The Luxury Server provides attentive, personalized service to guests in the lounge. The role involves taking and delivering beverage, food, cigar-related, and retail-related orders; helping guests understand premium cigars, beverages, food, and pairings; and recommending upgrades in a professional, consultative manner. The server maintains knowledge of menus, features, cigar selections, events, membership and locker offerings, and lounge standards. The position also requires accurate POS transactions, responsible alcohol service, and maintaining clean, stocked service stations and guest areas. The server works closely with bartenders, hosts, management, lounge team members, runners, and casino personnel, and participates in ongoing product education.
Requirements
- Minimum 1–2 years of high-volume service experience.
- Working knowledge of cocktails, spirits, wine, beer, and premium hospitality service standards.
- Willingness and ability to learn premium cigar basics, pairings, and lounge product knowledge.
- Excellent communication skills and a polished, professional appearance.
- Ability to stand and walk for extended periods in a cigar lounge environment.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license.
- Ability to follow verbal and written direction clearly.
- Must meet all Michigan gaming regulatory, union membership, and property employment requirements.
- Must be at least 21 years of age.
Nice To Haves
- Upscale lounge, fine dining, private club, luxury hotel, or nightclub experience.
Responsibilities
- Greet guests warmly and provide attentive, personalized service throughout the lounge.
- Take and deliver beverage, food, cigar-related, and retail-related orders according to approved service standards.
- Guide guests through premium cigars, spirits, wine, beer, cocktails, food offerings, and pairing recommendations within the associate’s training level.
- Recommend cigar-friendly beverages and premium upgrades in a professional, consultative manner.
- Maintain current knowledge of the menu, daily features, cigar selection, events, membership and locker offerings, and lounge standards.
- Process transactions accurately using the POS system and handle cash, credit, comps, voids, and tabs according to property policy.
- Monitor guest consumption and comply with responsible alcohol service standards, TIPS requirements, MLCC regulations, and casino policies.
- Maintain clean, organized, and fully stocked service stations and guest areas during the shift.
- Collaborate with bartenders, hosts, management, cigar lounge team members, runners, and casino personnel.
- Participate in ongoing product education and demonstrate confidence discussing cigars, beverages, and guest-experience offerings.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
