Luxury Retail Associate

Nemacolin•Wharton Township, PA

About The Position

The Luxury Retail Associate serves as a brand ambassador in the resort’s retail outlets, creating personalized luxury shopping experiences for guests and members. The role combines elevated hospitality with retail expertise through genuine connection, refined product knowledge, professional presence, and thoughtful recommendations. Associates support sales, transactions, merchandising, special requests, inventory control, and guest service while maintaining the resort’s presentation and operational standards. The position operates in an energetic, guest-centric, fast-paced retail setting where service and sales are equally valued. It offers exposure to luxury brands and curated merchandise and requires collaboration with the team and other resort departments to support elevated hospitality standards.

Requirements

1–3 years of experience in luxury retail, high-end hospitality, or a comparable guest-facing environment.
Dedication to meeting sales expectations while maintaining an elevated, personalized approach.
Excellent verbal communication skills.
Impeccable presentation, professionalism, and attention to detail.
Comfort working in a fast-paced, guest-focused setting.
Flexibility to work evenings, weekends, and holidays as required.
Ability to perform the physical demands of the role, including standing for extended periods.

Nice To Haves

Prior experience in a luxury or guest-centric retail environment is preferred.

Responsibilities

Provide warm, proactive, and personalized service to resort guests and members.
Build genuine connections, anticipate guest and member needs, and provide tailored product recommendations.
Share product knowledge and tell stories about merchandise, designers, materials, and brand heritage.
Accurately and discreetly execute sales transactions, operate POS systems, and manage clientele records.
Maintain visual merchandising and presentation standards aligned with luxury Nemacolin, Preferred, Forbes, and AAA expectations.
Handle special orders, gift services, and bespoke guest and member requests with urgency and precision.
Resolve guest and member inquiries or concerns professionally, discreetly, and gracefully.
Support inventory control, merchandising standards, and loss prevention procedures.
Collaborate with other resort departments to support seamless guest and member experiences.
Follow resort policies, appearance standards, and operational guidelines.
Participate in departmental meetings and training sessions to develop product and service knowledge.