Luxury Sales Specialist

O'GARA Westlake Village • Thousand Oaks, CA

5h

About The Position

The Luxury Sales Specialist sells new and/or used vehicles, quickly identifies buyers’ requirements, and guides customers through the vehicles on the lot efficiently. The specialist is expected to maintain professional knowledge of the vehicles displayed and to discuss and negotiate prices, warranties, and incentives. The work is normally conducted in a company or dealership showroom.

The role includes completing required training and factory certification within 21 days of hire, maintaining customer contacts, assisting customers through test drives and the purchase process, preparing sale paperwork, and delivering vehicles. Compensation is commission-based. The employer states that employment-related decisions are made without regard to protected characteristics and is committed to an inclusive environment.

Requirements

• Two years of sales experience in a high-end industry, such as clothing, jewelry, or automotive.
• High school diploma or equivalent.
• Verbal and written communication skills.
• Knowledge of computers and relevant software applications.
• Knowledge of customer service principles and practices.
• Professional personal presentation.
• Excellent customer service skills.
• Attention to detail.
• Proficiency with MS Word, Outlook, Excel, and the internet.
• Typing speed of at least 45 WPM.

Responsibilities

• Attend all required training classes and sales meetings.
• Complete the training necessary for factory qualifications and product knowledge for each model; become factory certified within 21 days of hire.
• Make regular contacts through methods designated by management, such as floor time, phone time, email, and personal visits.
• Take test drives with customers according to management’s personal-safety guidelines and adhere to the documented demonstration route.
• Present management with all offers made by customers to purchase vehicles.
• Accurately prepare and process the paperwork required to finalize vehicle sales.
• Deliver vehicles to customers according to the delivery process.
• Enter all prospects and customers into the CRM.
• Arrange customers’ first appointments and contact them before and after the appointment.
• Maintain factory customer satisfaction requirements.
• Work the schedule outlined by management.
• Perform other duties as assigned.

Benefits

• Health coverage for the employee.
• Dental coverage for the employee.
• Vision coverage for the employee.
• 401K plan.
• Paid time off.
• Paid training.
• Growth opportunities.
• Employee vehicle purchase plans.
• Discounts on products and services.
• Long-term job security.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED