Luxury Sales Consultant

Brilliant Earth•Brookline, MA

8d•$22 - $24•Onsite

About The Position

Luxury Sales Consultants, also referred to as Jewelry Consultants, provide an exceptional experience for Brilliant Earth customers and help them find jewelry from the company’s luxury product line. They guide customers throughout the sales process through in-person and virtual appointments, walk-in consultations, phone, email, and live chat. The role focuses on creating personalized experiences while meeting and exceeding sales targets in a fast-paced environment. This is an in-person role at the Chestnut Hill showroom in Chestnut Hill, Massachusetts. The ideal candidate can work a full-time schedule that includes weekend days. The targeted compensation budget is $22–$24 per hour and may be adjusted at the company’s discretion.

Requirements

Passion for providing an exceptional customer experience and willingness to go above and beyond for customers.
Drive to exceed sales goals and targets.
Attention to detail and interest in following processes in a fast-paced work environment.
Clear, concise communication in person, by email, and through chat.
Collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations.
Manage a high volume of sales leads through email, live chat, and phone to meet individual revenue targets and provide a luxury customer experience.
Greet, check in, and assist customers through the purchasing process, delivering a personalized one-on-one experience.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before their appointments.
Review customer feedback surveys and online reviews, and work with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to provide a safe and pleasant experience and help ensure product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate cross-functionally.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Excellent training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision insurance, with employer HSA contributions.
401(k) match.
Three weeks of PTO accrued in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.