Luxury Jewelry Consultant

Nemacolin•Wharton Township, PA

About The Position

As a Luxury Jewelry Consultant at Nemacolin, you serve as a trusted advisor and brand ambassador, welcoming resort guests and members into an elevated jewelry environment. You use product expertise, thoughtful conversation, and genuine connection to understand preferences and occasions, then guide guests toward jewelry suited to their needs. You help create curated, discreet, and effortless experiences for purchases ranging from gifts to statement pieces and keepsakes. The role combines luxury hospitality with consultative sales. It includes handling high-value merchandise, processing transactions, maintaining client records, supporting personalized requests, and upholding the presentation, security, and operational standards of the resort. You collaborate with resort departments and retail colleagues to provide seamless guest experiences, while participating in product education, meetings, and ongoing training. Nemacolin describes this as an opportunity to develop expertise in jewelry, gemstones, designers, luxury retail, and client relationship management. The resort also highlights paid training and structured onboarding, hands-on learning, cross-department opportunities, and pathways for advancement.

Requirements

1–3 years of experience in luxury retail, fine jewelry, high-end hospitality, or a comparable client-facing environment.
A genuine passion for jewelry, luxury products, and memorable guest experiences.
Strong sales instincts and the ability to achieve goals using a consultative, relationship-focused approach.
Excellent verbal communication and interpersonal skills.
Ability to discuss products confidently and explain technical or design details through engaging stories.
Exceptional attention to detail and accuracy when handling merchandise and transactions.
Impeccable personal presentation and professional presence.
Ability to establish trust and build lasting client relationships.
Strong discretion and sound judgment when working with high-value merchandise and guest information.
Ability to work independently while contributing to a collaborative retail team.
Flexibility to work evenings, weekends, holidays, and varying schedules based on resort and guest needs.
High school diploma or equivalent required.
Ability to stand for extended periods and safely handle merchandise.
Ability to maintain a polished, professional appearance consistent with luxury resort standards.

Nice To Haves

Previous experience selling fine jewelry, watches, luxury accessories, or other high-value merchandise.
Previous luxury retail, fine jewelry, hospitality, or sales experience.
Jewelry, gemology, or luxury brand education.
Experience with POS systems and clientele or customer relationship management systems.

Responsibilities

Welcome resort guests and members with warm, personalized, anticipatory service.
Build genuine client relationships based on trust, discretion, and an understanding of individual preferences.
Recommend jewelry based on style, materials, designers, craftsmanship, occasion, and budget.
Tell engaging stories about jewelry collections, designers, gemstones, materials, and brand heritage.
Create a shopping experience that balances sales performance with authentic hospitality.
Accurately and discreetly process sales transactions, payments, and client information using POS systems.
Handle high-value merchandise and delicate jewelry pieces with exceptional care.
Assist with special orders, gift services, custom requests, and other personalized guest needs.
Maintain the presentation of jewelry displays, showcases, merchandise, and the retail environment.
Follow inventory control, security, loss prevention, and merchandise handling procedures.
Maintain accurate clientele records to support personalized follow-up and relationship development.
Resolve guest and member questions or concerns professionally and discreetly.
Identify opportunities to enhance the guest experience and drive retail sales.
Collaborate with resort departments to support seamless experiences for guests and members celebrating special occasions.
Follow resort policies, appearance standards, security protocols, and operational guidelines.
Participate in departmental meetings, product education, and ongoing training.

Benefits

Paid training and structured onboarding.
Hands-on learning and cross-department opportunities.
Clear pathways for advancement and internal promotion.
Recognition through individual and team honors.
Competitive hourly wages.
Attractive 401(k) program.
Medical, dental, and vision coverage for eligible associates.
Paid time off and holiday compensation.
Discounted associate meals and uniform services.
Savings across resort dining, retail, spa, and activities.
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.