Luxury Home Appliance Sales Consultant

All Career•Santa Fe, NM

13d•Onsite

About The Position

Builders Source Appliance Gallery is seeking a customer-focused Luxury Home Appliance Sales Consultant to join its in-person showroom sales team. The consultant works with homeowners, builders, remodelers, designers, multi-family developers, and other customers to understand their needs and recommend premium appliance solutions. The role involves preparing quotes, closing sales, and supporting customers from their first conversation through delivery, installation, and issue resolution. The position offers a competitive commission plan and the opportunity to develop expertise in luxury appliance brands and grow within the BMD, Inc. family of companies, a 100% employee-owned organization. The successful candidate uses a consultative, service-focused sales approach, maintains accurate customer and order records, and coordinates proactively with internal teams and project stakeholders. They help keep the showroom welcoming, organized, and sales-ready, and remain available on the showroom floor throughout scheduled business hours.

Requirements

High school diploma or GED required.
Approximately two or more years of sales experience in retail, outbound sales, showroom sales, appliance sales, or a related customer-facing sales environment preferred.
Proven work history of dependability, customer relationship development, and achievement of sales goals.
Strong sales ability and motivation to meet or exceed sales and gross margin goals.
Customer-first mindset with strong communication and follow-through.
Ability to assess customer needs, recommend solutions, overcome objections, and close sales.
Ability to clearly explain luxury appliance features, benefits, specifications, and service expectations.
Strong relationship-building and active-listening skills.
Strong organizational skills and attention to detail.
Ability to accurately prepare quotes, enter orders, and maintain customer records.
Ability to manage multiple customers, orders, projects, and priorities simultaneously.
Ability to collaborate effectively with sales, warehouse, delivery, installation, and other teams.
Initiative in developing sales opportunities and strengthening customer relationships.
Commitment to maintaining a professional, organized, and welcoming showroom.
Flexibility to support showroom coverage throughout scheduled business hours.
Proficiency with Microsoft Outlook, SharePoint, Word, Excel, internet applications, and mobile devices.
Valid driver’s license and satisfactory driving record.

Nice To Haves

Bachelor’s degree preferred.
Experience in appliances, luxury retail, home improvement, building products, interior design, construction, wholesale distribution, or a similar industry preferred.
Familiarity with ERP, order-management, CRM, or Salesforce systems preferred.
Bilingual English/Spanish skills preferred.

Responsibilities

Sell premium and high-end appliances to homeowners, builders, remodelers, multi-family developers, and other customers.
Work toward assigned sales, gross margin, and performance goals.
Welcome and assist customers in the showroom, by phone, and by email.
Ask questions to understand customers’ needs, lifestyle, project requirements, budget, and design preferences.
Guide customers through appliance selections and recommend products and solutions suited to their needs.
Explain product features, benefits, specifications, care requirements, warranties, availability, lead times, delivery expectations, and installation considerations.
Prepare accurate, professional quotes and proposals.
Enter and maintain sales orders, customer information, and account activity in company systems.
Follow orders from sale through delivery and installation, and help resolve issues.
Communicate proactively with customers about product availability, order status, delivery timing, and other updates.
Recommend complementary products, accessories, upgrades, and services when appropriate.
Generate sales opportunities through showroom traffic, inbound inquiries, outbound calls and emails, referrals, and relationship development.
Build long-term relationships with homeowners, builders, designers, remodelers, and other customers.
Coordinate with outside sales representatives, warehouse teams, delivery personnel, installers, and other departments to support successful order completion.
Maintain knowledge of luxury appliance brands, specifications, pricing programs, availability, lead times, delivery practices, and installation requirements.
Maintain a polished, organized, welcoming, and sales-ready showroom.
Remain available on the showroom floor during scheduled showroom hours to assist customers and support daily operations.
Represent Builders Source Appliance Gallery professionally and contribute to an exceptional customer experience.