Luxury Client Advisor / Fine Jewelry Sales and Pawn
About The Position
Braswell & Son is a family-owned luxury pawnbroker founded in 1979, with eight stores across Arkansas and Tennessee. The company sells fine jewelry, luxury watches, and designer handbags and provides loans on items. It aims to give every client the same warm, respectful, expert, high-end experience. The Luxury Client Advisor welcomes clients, learns what they need, and helps them select appropriate merchandise. The role also involves writing pawn loans and explaining their terms clearly and without judgment, inspecting and testing items using approved methods, handling transactions accurately, protecting client information, and building lasting client relationships. Training is provided in jewelry, authentication, pawn, and compliance. The position pays $16–$20 per hour based on experience, plus commission, productivity pay, and spiffs. Work hours are Mondays through Saturdays, starting at 8:00 a.m. and working until 6:30 p.m.; the company is closed Sundays and major holidays. Employees dress business professional, with accommodations available for religious dress, grooming practices, and disability needs.
Requirements
- Sales or client service experience; backgrounds in luxury retail, jewelry, banking, hospitality, or high-end resale are suitable.
- A steady work history, ideally two or more years in a recent role; caregiving, school, or military-service gaps are acknowledged.
- A willingness to learn and build skills and a career.
- Warmth and honesty in working with clients.
- A polished, professional presence.
- At least 18 years old.
- Able to pass a background check.
- Able to complete pawn compliance training.
- Able to stand for most of a shift and lift up to 50 pounds; help is available for larger items and reasonable accommodations are available.
- Comfortable using computers and a point-of-sale system.
- Available Mondays through Saturdays, starting at 8:00 a.m. and working until 6:30 p.m.
Nice To Haves
- Jewelry knowledge, such as gold testing or diamond grading; training is provided to those without prior experience.
- Fluency in English and Spanish; Spanish is a plus, not required.
Responsibilities
- Welcome every client and give them full attention.
- Learn what each client needs and help them find the right piece.
- Sell fine jewelry, watches, and designer handbags.
- Write pawn loans carefully and explain every term in plain language, without judgment.
- Test and inspect items using approved methods.
- Keep transactions accurate and client information private.
- Build client relationships that encourage repeat business.
Benefits
- 401(k) with company match
- Competitive salary of $16–$20 per hour based on experience, plus commission, productivity pay, and spiffs
- Paid every Friday by direct deposit
- Tuition reimbursement or assistance
- Paid training in jewelry, authentication, and pawn
- Closed Sundays and major holidays
- Company functions and a close-knit team
- Opportunity for advancement and room to grow
- Medical, dental, and vision insurance
- Paid time off
- Free gym membership
- Corporate chaplain
- Employee discounts
- Wellness resources
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
