Luxury Client Advisor / Fine Jewelry Sales and Pawn

Braswell & Son Pawnbrokers•Conway, AR

12d•$16 - $20

About The Position

Braswell & Son is a family-owned luxury pawnbroker founded in 1979, with eight stores across Arkansas and Tennessee. The company sells fine jewelry, luxury watches, and designer handbags, and provides loans on these items. It aims to give every client the same warm, respectful, expert service, regardless of the transaction. The Luxury Client Advisor welcomes clients, learns what they need, and helps them select appropriate items. The role sells fine jewelry, watches, and designer handbags; writes pawn loans and explains their terms clearly and without judgment; tests and inspects items using approved methods; maintains accurate transactions and confidential client information; and builds lasting client relationships. Training is provided in jewelry, authentication, and pawn practices. This is a full-time role with a stated base pay of $16 to $20 per hour, depending on experience, plus commission, productivity pay, and spiffs. The position is available to work Mondays through Saturdays, starting at 8:00 a.m. and working until 6:30 p.m. The stores are closed Sundays and major holidays. Employees dress business professional, with accommodations for religious dress, grooming practices, and disability needs.

Requirements

Sales or client service experience.
A steady work history, ideally two or more years in a recent role; caregiving, school, or military-service gaps are acknowledged.
Warmth and honesty when serving clients.
A polished, professional presence.
Must be 18 or older.
Must be able to pass a background check.
Must complete pawn compliance training.
Able to stand for most of a shift and lift up to 50 pounds; help is available for larger items, and reasonable accommodations are available.
Comfortable using computers and a point-of-sale system.
Available to work Mondays through Saturdays, starting at 8:00 a.m. and working until 6:30 p.m.

Nice To Haves

Jewelry knowledge, such as gold testing or diamond grading; training is available.
Fluency in English and Spanish; Spanish is a plus, not a requirement.
Experience in luxury retail, jewelry, banking, hospitality, or high-end resale is a good fit.

Responsibilities

Welcome every client and give them full attention.
Learn each client’s needs and help them find the right piece.
Sell fine jewelry, watches, and designer handbags.
Write pawn loans carefully and explain all terms in plain language, without judgment.
Test and inspect items using approved methods.
Keep transactions accurate and client information private.
Build relationships so clients return and ask for the advisor by name.