Luxury Client Advisor / Fine Jewelry Sales and Pawn

Braswell & Son Pawnbrokers•Little Rock, AR

12d•$16 - $20

About The Position

Braswell & Son is a family-owned luxury pawnbroker founded in 1979, with eight stores across Arkansas and Tennessee. The company sells fine jewelry, luxury watches, and designer handbags, and provides loans on those and other items. It aims to offer every client a warm, respectful, expert, high-end experience. The Luxury Client Advisor welcomes clients, identifies their needs, and helps them select appropriate items. The role sells fine jewelry, watches, and designer handbags, and writes pawn loans while explaining terms clearly and without judgment. Advisors test and inspect items using approved methods, maintain accurate transactions and confidential client information, and build relationships that encourage repeat business. Training is provided in jewelry, authentication, and pawn. This is a full-time role paying $16–$20 per hour based on experience, plus commission, productivity pay, and spiffs. The position is based in a business-professional retail environment. Advisors must be available Monday through Saturday, starting at 8:00 a.m. and working until 6:30 p.m. The stores are closed Sundays and major holidays.

Requirements

Sales or client service experience; backgrounds in luxury retail, jewelry, banking, hospitality, or high-end resale are suitable.
A steady work history, ideally two or more years in a recent role; caregiving, school, or military-related gaps are acknowledged.
A willingness to learn and build skills and a career.
Warmth and honesty when working with clients.
A polished, professional presence.
At least 18 years old.
Able to pass a background check.
Must complete pawn compliance training.
Able to stand for most of a shift and lift up to 50 pounds; assistance is available for larger items, and reasonable accommodations are available.
Comfortable using computers and a point-of-sale system.
Available to work Monday through Saturday, starting at 8:00 a.m. and working until 6:30 p.m.

Nice To Haves

Jewelry knowledge, such as gold testing or diamond grading; training is available.
Fluency in English and Spanish; Spanish is a plus, not a requirement.

Responsibilities

Welcome every client and give them full attention.
Learn what each client needs and help them find the right item.
Sell fine jewelry, watches, and designer handbags.
Write pawn loans carefully and explain all terms in plain language, without judgment.
Test and inspect items using approved methods.
Keep transactions accurate and client information private.
Build client relationships and encourage repeat business.