Become a Luxury Brand Evaluator in Atlanta, US

CXG • Decatur, GA

3h

About The Position

CXG is a global customer experience consulting firm specializing in premium and luxury brands. Luxury Brand Evaluators discreetly assess customer experiences and provide feedback to help brands improve their services. Evaluations may involve visiting boutiques, purchasing online, or returning a product. In-store visits take approximately 20 minutes, and evaluators may complete multiple assignments per month. Assignments can be selected based on personal preferences and profile, and may be conducted in stores or online from home. Evaluators observe ambiance, service quality, and the overall customer experience, then submit honest feedback through CXG’s platform. Compensation depends on mission complexity for non-purchase evaluations. For purchase-based evaluations, approved items may be reimbursed as stated in the mission brief. Evaluators manage assignments, certifications, and feedback through the CXG Live mobile platform. To join, candidates register at live.cxg.com, complete and verify their profile, pass the General Certification, apply for missions, and begin evaluating.

Requirements

• Must be at least 18 years old, or at least 21 years old in the United States.
• Must be a current customer of premium and luxury brands.
• Must not currently be under contract with any retail brands, to ensure impartiality.
• Must be punctual, organized, detail-oriented, and reliable.
• Must be observant and passionate about customer experience.
• No prior experience is required.

Responsibilities

• Choose assignments that align with personal preferences and profile.
• Visit luxury stores or evaluate online, engaging with sales associates as applicable.
• Observe the store ambiance, service quality, and overall customer experience.
• Submit honest observations and feedback through CXG’s platform.
• Complete required registration, profile verification, certification, and mission application steps.

Benefits

• Flexible assignments tailored to personal interests.
• Opportunities to collaborate with iconic and prestigious brands across industries.
• Compensation for time and input, with potential reimbursement for approved purchases.
• User-friendly platform for managing assignments and feedback.
• Mobile platform for managing missions, certifications, and feedback.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed