About The Position

CXG is seeking luxury brand evaluators in Jacksonville, US, to discreetly assess customer experiences for premium brands in areas such as fashion, beauty, jewelry, and automobiles. Evaluators may visit boutiques, shop online, or return products, then share observations about the ambiance, service quality, and overall customer experience through questionnaires on CXG’s platform. Evaluators choose assignments that align with their preferences and profile. In-store visits take approximately 20 minutes, and several missions may be available per month. The role offers compensation for time and input, with potential reimbursement for purchases approved in the mission brief. Evaluators use CXG Live to manage missions, certifications, and feedback. No prior experience is required.

Requirements

  • Must be at least 18 years old, or 21 years old in the United States.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences, including interacting with sales associates.
  • Observe store ambiance, service quality, and the overall customer experience.
  • Submit honest observations and feedback through questionnaires on CXG’s platform.
  • Complete the General Certification and apply for available missions.

Benefits

  • Flexible assignments tailored to the evaluator’s interests.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • Access to a user-friendly mobile platform for managing missions, certifications, and feedback.
  • Opportunities to collaborate with iconic premium brands across industries.
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