Become a Luxury Brand Evaluator in Charlotte, US
About The Position
As a luxury brand evaluator, you discreetly assess customer experiences and provide feedback to help premium brands refine their services. Evaluations may involve visiting boutiques, purchasing online, or returning a product. In-store visits take approximately 20 minutes, and evaluators may complete several missions per month. Assignments can be selected to align with the evaluator’s preferences and profile and may involve engaging with sales associates in person or online. Evaluators observe the ambiance, service quality, and overall customer experience, then submit observations through questionnaires on CXG’s platform. Compensation depends on mission complexity for non-purchase evaluations; purchase-based evaluations may reimburse approved items as stated in the mission brief. Evaluators register, complete and verify their profile, pass the General Certification, and apply for available missions. CXG Live is a mobile platform for managing missions, certifications, and feedback. The role is based in Charlotte, US, but evaluations may be conducted in stores or online.
Requirements
- Must be at least 21 years old in the United States.
- Must currently be a customer of premium and luxury brands.
- Must not be under contract with any retail brands, to ensure impartiality.
- Must be punctual, organized, detail-oriented, and reliable.
- Must be observant and passionate about customer experience.
- No prior experience is required.
Responsibilities
- Select assignments that align with personal preferences and profile.
- Visit luxury stores or conduct online evaluations, engaging with sales associates in person or online.
- Observe store ambiance, service quality, and the overall customer experience.
- Submit honest observations through questionnaires on the CXG platform.
- Complete the registration, profile verification, and General Certification steps before applying for missions.
Benefits
- Flexible assignments tailored to the evaluator’s interests.
- Potential to complete multiple assignments per month.
- Compensation for time and input; approved purchases may be reimbursed for purchase-based evaluations.
- Access to a user-friendly mobile platform for managing missions, certifications, and feedback.
- Opportunities to collaborate with iconic premium and luxury brands.
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What This Job Offers
Education Level
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