About The Position

CXG is seeking luxury brand evaluators in Charleston, US, to discreetly assess customer experiences and provide feedback that helps premium brands improve their services. Evaluators may visit luxury boutiques, make online purchases, or return products, depending on the assignment. They choose missions aligned with their preferences and profile, observe the store atmosphere, service quality, and overall experience, then submit honest observations through questionnaires on CXG’s platform. In-store visits take approximately 20 minutes, and several assignments may be available each month. Evaluators can manage missions, certifications, and feedback using the CXG Live mobile platform. No prior evaluation experience is required.

Requirements

  • Must be 18 years or older.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences.
  • Observe the ambiance, service quality, and overall customer experience.
  • Submit honest feedback and observations through questionnaires on the platform.

Benefits

  • Flexible assignments tailored to personal interests.
  • Opportunities to collaborate with iconic brands across industries.
  • Compensation for time and input; non-purchase evaluation fees depend on mission complexity.
  • Potential reimbursement for approved purchases as stated in the mission brief.
  • User-friendly platform for managing missions and feedback.
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