About The Position

CXG is seeking luxury brand evaluators in Charleston, US, to discreetly assess customer experiences for premium brands in areas such as fashion, beauty, jewelry, and automobiles. Evaluators may visit boutiques, evaluate online experiences, make purchases, or return products, then provide feedback that helps brands improve their services. In-store visits take approximately 20 minutes, and evaluators may complete several missions per month. Assignments can be chosen according to personal preferences and profile, and may be completed in person or online. Evaluators use CXG's platform to manage missions, certifications, and feedback. Compensation depends on mission complexity for non-purchase evaluations; approved items may be reimbursed for purchase-based evaluations, as specified in the mission brief. To participate, applicants register, complete and verify their profile, pass the General Certification, and apply for available missions. Applicants must be at least 18 years old and current customers of premium and luxury brands, and must not currently be under contract with a retail brand to ensure impartiality. Prior experience is not required.

Requirements

  • Must be 18 years or older.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences, including engaging with sales associates.
  • Observe store ambiance, service quality, and the overall customer experience.
  • Submit honest observations through questionnaires on the CXG platform.
  • Complete required registration, profile verification, certification, and mission application steps.

Benefits

  • Flexible assignments tailored to personal interests.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • Access to a user-friendly mobile platform for managing missions, certifications, and feedback.
  • Opportunities to collaborate with iconic premium brands.
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