About The Position

CXG is seeking luxury brand evaluators in Charleston to discreetly assess customer experiences for premium brands in fashion, beauty, jewelry, and automobiles. Evaluators may visit boutiques, make online purchases, or return products, then provide feedback to help brands improve their services. Assignments are selected according to the evaluator’s preferences and profile and may be completed in stores or online. Each in-store visit takes approximately 20 minutes, and several missions may be available per month. Evaluators use CXG’s platform to manage assignments and submit observations through questionnaires. Compensation depends on mission complexity; approved purchases may be reimbursed as described in the mission brief. To join, applicants register at live.cxg.com, complete and verify their profile, pass the General Certification, and apply for available missions. CXG connects premium brands with more than 80,000 evaluators across 70 countries and provides the CXG Live mobile platform for managing missions, certifications, and feedback.

Requirements

  • Must be 18 years or older.
  • Must currently be a customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences, including interactions with sales associates.
  • Observe the store ambiance, service quality, and overall customer experience.
  • Submit honest observations and feedback through questionnaires on CXG’s platform.
  • Complete registration, profile verification, General Certification, and mission applications before evaluating.

Benefits

  • Flexible assignments tailored to the evaluator’s interests.
  • Compensation for time and input, with fees based on mission complexity.
  • Potential reimbursement for approved purchases, as stated in the mission brief.
  • Access to a user-friendly mobile platform for managing missions, certifications, and feedback.
  • Opportunities to collaborate with iconic premium brands across industries.
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