About The Position

CXG is seeking luxury brand evaluators in Charleston to discreetly assess customer experiences for premium brands in fashion, beauty, jewelry, and automobiles. Evaluators may visit boutiques, shop online, or return products, then provide feedback to help brands refine their services. In-store visits take approximately 20 minutes, and evaluators may complete several missions per month. Assignments can be selected to align with personal preferences and profile, and may involve engaging with sales associates in person or online, observing the ambiance and service quality, and submitting observations through questionnaires on CXG’s platform. Compensation depends on mission complexity for non-purchase evaluations; purchase-based evaluations may reimburse approved items as specified in the mission brief. Evaluators join by registering, completing and verifying a profile, passing the General Certification, and applying for missions. The role is open to people 18 or older who are current customers of premium and luxury brands and are not currently under contract with any retail brands. No prior experience is required.

Requirements

  • Must be at least 18 years old.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate brands online, engaging with sales associates as required.
  • Observe store ambiance, service quality, and the overall customer experience.
  • Provide honest feedback by completing questionnaires on the CXG platform.
  • Complete required registration, profile verification, and General Certification steps before applying for missions.

Benefits

  • Flexible assignments tailored to personal interests.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • User-friendly mobile platform for managing missions, certifications, and feedback.
  • Opportunities to collaborate with iconic premium brands across industries.
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