About The Position

As a Luxury Brand Evaluator with CXG, you discreetly assess customer experiences for luxury brands and provide feedback to help refine their services. Assignments may involve visiting boutiques, shopping online, or returning a product. You choose missions that suit your preferences and profile, observe the ambiance, service quality, and overall customer experience, and submit your observations through questionnaires on CXG’s platform. In-store visits take approximately 20 minutes, and several assignments may be available each month. Evaluators may work on the go using the CXG Live mobile platform.

Requirements

  • Must be 18 years or older.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences.
  • Observe store ambiance, service quality, and the overall customer experience.
  • Submit honest observations through questionnaires on the CXG platform.

Benefits

  • Flexible assignments tailored to the evaluator’s interests.
  • Compensation for time and input, with potential reimbursement for purchases.
  • Access to a user-friendly platform for managing missions and feedback.
  • Opportunity to collaborate with iconic brands across industries.
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