About The Position

CXG is seeking luxury brand evaluators in Indianapolis to assess customer experiences for premium brands in fashion, beauty, jewelry, or automobiles. Evaluators discreetly observe service and the overall experience during store visits, online interactions, purchases, or returns, then submit honest feedback through CXG’s platform. In-store visits take approximately 20 minutes, and evaluators may complete several assignments per month. Assignments can be selected to match the evaluator’s preferences and profile, including in-store or online evaluations. Compensation depends on mission complexity for non-purchase evaluations; approved purchases may be reimbursed as specified in the mission brief. Evaluators use CXG Live to manage missions, certifications, and feedback. To participate, applicants register, complete and verify their profile, pass the General Certification, and apply for missions.

Requirements

  • Must be at least 18 years old, or at least 21 years old in the United States.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online customer interactions.
  • Observe store ambiance, service quality, and the overall customer experience.
  • Submit honest observations through questionnaires on the CXG platform.
  • Complete required registration, profile verification, and General Certification before applying for missions.

Benefits

  • Flexible assignments tailored to the evaluator’s interests.
  • Compensation for time and input, with fees based on mission complexity for non-purchase evaluations.
  • Potential reimbursement for approved items in purchase-based evaluations, as stated in the mission brief.
  • Access to a user-friendly mobile platform for managing missions, certifications, and feedback.
  • Opportunities to collaborate with iconic premium brands across industries.
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