About The Position

As a Luxury Brand Evaluator, you will discreetly assess customer experiences for luxury brands and provide feedback to help them improve their services. Evaluations may involve visiting stores, shopping online, purchasing products, or returning products. You will observe the ambiance, service quality, and overall customer experience, then submit your observations through questionnaires on CXG’s platform. Evaluators choose assignments that fit their preferences and profile. Store visits take approximately 20 minutes, and several assignments may be available per month. Assignments can be completed in person or online. Compensation depends on mission complexity; purchase-based evaluations may include reimbursement for approved items as described in the mission brief. To participate, register at live.cxg.com, complete and verify your profile, pass the General Certification, and apply for available missions. CXG provides the CXG Live mobile platform for managing missions, certifications, and feedback.

Requirements

  • Must be at least 18 years old, or at least 21 years old in the United States.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate brands online, engaging with sales associates as applicable.
  • Observe the store ambiance, service quality, and overall customer experience.
  • Provide honest feedback by submitting observations through questionnaires on the platform.

Benefits

  • Flexible assignments that can be tailored to personal interests.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • A user-friendly mobile platform for managing missions and feedback.
  • Opportunities to collaborate with prestigious luxury brands.
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