About The Position

CXG is seeking luxury brand evaluators in St Louis, US, to discreetly assess customer experiences for premium brands in fashion, beauty, jewelry, or automobiles. Evaluators may visit boutiques, make online purchases, or return products, then provide feedback that helps brands refine their services. In-store visits take approximately 20 minutes, and evaluators may complete several missions per month. Evaluators choose assignments that match their preferences and profile, interact with sales associates in person or online, observe the ambiance and service quality, and submit honest observations through CXG's questionnaires and platform. Missions are available through the CXG Live mobile platform. Compensation depends on mission complexity for non-purchase evaluations; approved items may be reimbursed for purchase-based evaluations as specified in the mission brief. To join, applicants register at live.cxg.com, complete and verify their profile, pass the General Certification, and apply for missions. Applicants must be at least 18, be current customers of premium and luxury brands, and not be under contract with any retail brands to ensure impartiality. No prior experience is required.

Requirements

  • Must be 18 years or older.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.

Responsibilities

  • Choose missions that align with personal preferences and profile.
  • Visit luxury stores or evaluate customer experiences online, including engaging with sales associates.
  • Observe the ambiance, service quality, and overall customer experience.
  • Provide honest feedback by submitting observations through questionnaires on CXG's platform.

Benefits

  • Flexible assignments tailored to personal interests.
  • Opportunities to collaborate with iconic brands across industries.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • A user-friendly platform for managing missions, certifications, and feedback.
  • No prior experience is required.
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