About The Position

CXG is seeking luxury brand evaluators in St Louis to discreetly assess customer experiences for premium brands in fashion, beauty, jewelry, and automobiles. Evaluators may visit boutiques, shop online, or return products, then provide feedback to help brands improve their services. In-store visits take approximately 20 minutes, and evaluators may complete several assignments per month. Assignments can be selected to suit personal preferences and profile, and may be in person or online. Evaluators submit their observations through questionnaires on CXG’s platform. Compensation depends on mission complexity for non-purchase evaluations; purchase-based evaluations may reimburse approved items as specified in the mission brief. Evaluators register at live.cxg.com, complete and verify their profile, pass the General Certification, and apply for missions. The role uses CXG Live to manage missions, certifications, and feedback. No prior experience is required.

Requirements

  • Must be 18 years or older.
  • Be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Be punctual, organized, detail-oriented, and reliable.
  • Be observant and passionate about customer experience.
  • Complete the General Certification to access missions.

Nice To Haves

  • No prior experience is required; genuine customers’ honest feedback is valued.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences, including interacting with sales associates.
  • Observe the store ambiance, service quality, and overall customer experience.
  • Submit honest observations and feedback through questionnaires on CXG’s platform.

Benefits

  • Flexible assignments tailored to personal interests.
  • Opportunities to collaborate with prestigious brands across industries.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • User-friendly mobile platform for managing missions, certifications, and feedback.
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