About The Position

CXG is seeking luxury brand evaluators in St. Louis, US, to discreetly assess customer experiences for premium brands in fashion, beauty, jewelry, and automobiles. Evaluators may visit boutiques, make online purchases, or return products, then provide feedback to help brands improve their services. In-store visits take approximately 20 minutes, and evaluators may complete several assignments per month. Assignments are selected according to the evaluator’s preferences and profile and may involve in-store or online interactions. Evaluators observe the ambiance, service quality, and overall customer experience, then submit their observations through questionnaires on CXG’s platform. Compensation depends on mission complexity; purchase-based assignments may reimburse approved items as specified in the mission brief. Evaluators register, complete and verify their profile, pass the General Certification, and apply for available missions. The role requires applicants to be at least 18, current customers of premium and luxury brands, and not under contract with retail brands, to ensure impartiality. No prior experience is required.

Requirements

  • Must be at least 18 years old.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences by interacting with sales associates.
  • Observe the store ambiance, service quality, and overall customer experience.
  • Submit honest observations and feedback through questionnaires on CXG’s platform.
  • Complete registration, profile verification, and General Certification before applying for missions.

Benefits

  • Flexible assignments tailored to the evaluator’s interests.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • User-friendly mobile platform for managing missions, certifications, and feedback.
  • Opportunities to collaborate with iconic and prestigious brands across industries.
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