About The Position

As a Luxury Brand Evaluator with CXG, you discreetly assess customer experiences for premium and luxury brands and provide feedback to help them refine their services. Assignments may involve visiting luxury stores, shopping online, purchasing items, or returning products. You observe the ambiance, service quality, and overall customer experience, then submit your observations through questionnaires on CXG’s platform. Each in-store visit takes approximately 20 minutes, and several assignments may be available each month. Evaluators choose missions that align with their preferences and profile and can manage missions, certifications, and feedback through the CXG Live mobile platform. Compensation varies according to mission complexity; purchase-based missions may reimburse approved items as described in the mission brief.

Requirements

  • Must be at least 18 years old, or 21 years old in the United States.
  • Be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Be punctual, organized, detail-oriented, and reliable.
  • Be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences.
  • Observe store ambiance, service quality, and the overall customer experience.
  • Provide honest feedback by completing questionnaires on the CXG platform.

Benefits

  • Flexible assignments tailored to your interests.
  • Opportunities to collaborate with iconic brands across industries.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • User-friendly platform for managing missions and feedback.
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