About The Position

CXG is seeking luxury brand evaluators to discreetly assess customer experiences and provide feedback that helps premium brands refine their services. Evaluators may visit luxury boutiques, shop online, or return products, and then share observations about the ambiance, service quality, and overall experience through questionnaires on CXG’s platform. Evaluators choose assignments that suit their interests and profile. In-store visits take approximately 20 minutes, and several assignments may be available each month. Assignments may be in person or online. Compensation depends on mission complexity for non-purchase evaluations; purchase-based evaluations may reimburse approved items as stated in the mission brief. To participate, applicants register at live.cxg.com, complete and verify their profile, pass the General Certification, and apply for available missions. Evaluators can manage missions, certifications, and feedback through CXG Live, the company’s mobile platform. No prior experience is required.

Requirements

  • Must be at least 18 years old, or at least 21 years old in the United States.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences.
  • Observe the store ambiance, service quality, and overall customer experience.
  • Provide honest feedback through questionnaires on the CXG platform.

Benefits

  • Flexible assignments tailored to the evaluator’s interests.
  • Compensation for time and input.
  • Potential reimbursement for approved purchases.
  • A user-friendly mobile platform for managing missions, certifications, and feedback.
  • Opportunities to collaborate with iconic brands across industries.
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