About The Position

As a luxury brand evaluator, you discreetly assess customer experiences and provide feedback that helps premium brands refine their services. Evaluations may involve visiting boutiques, making online purchases, or returning products. You can choose assignments aligned with your preferences and profile, engage with sales associates in person or online, observe the ambiance and service quality, and submit your observations through questionnaires on CXG’s platform. In-store visits take approximately 20 minutes, and several missions may be available each month. Compensation is based on mission complexity for non-purchase evaluations; purchase-based evaluations may reimburse approved items as specified in the mission brief.

Requirements

  • Must be at least 18 years old, or 21 years old in the United States.
  • Be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Be punctual, organized, detail-oriented, and reliable.
  • Be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with your personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences.
  • Observe store ambiance, service quality, and the overall customer experience.
  • Provide honest feedback by submitting observations through questionnaires on the CXG platform.

Benefits

  • Flexible assignments tailored to your interests.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • Access to a user-friendly mobile platform for managing missions, certifications, and feedback.
  • Opportunities to collaborate with iconic brands across industries.
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