About The Position

As a Luxury Brand Evaluator with CXG, you will discreetly assess customer experiences and provide feedback to help luxury brands refine their services. Assignments may involve visiting boutiques, evaluating online experiences, purchasing items, or returning products. You will observe the store ambiance, service quality, and overall customer experience, then submit honest feedback through CXG’s platform. Each in-store visit takes approximately 20 minutes, and evaluators may complete several assignments per month. You can choose missions aligned with your preferences and profile, including in-store or online evaluations.

Requirements

  • Must be at least 18 years old, or 21 years old in the United States.
  • Must be a current customer of premium and luxury brands.
  • Must not be currently under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences.
  • Observe ambiance, service quality, and the overall customer experience.
  • Submit honest observations through questionnaires on the CXG platform.

Benefits

  • Flexible assignments tailored to your interests.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • Access to a user-friendly mobile platform for managing missions, certifications, and feedback.
  • Opportunities to collaborate with iconic premium and luxury brands.
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