About The Position

CXG is seeking luxury brand evaluators in New Orleans to discreetly assess customer experiences with premium and luxury brands. Evaluators may visit boutiques, make online purchases, or return products, then provide feedback to help brands improve their services. Assignments are flexible; each in-store visit takes approximately 20 minutes, and several missions may be available per month. Evaluators choose assignments suited to their preferences and profile and use CXG Live to manage missions, certifications, and feedback. Compensation depends on mission complexity, and purchase-based evaluations may reimburse approved items as specified in the mission brief.

Requirements

  • Must be at least 18 years old, or 21 years old in the United States.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.
  • Complete the profile and verification process and pass the General Certification to access missions.

Responsibilities

  • Choose assignments that match personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences, including engaging with sales associates.
  • Observe the store ambiance, service quality, and overall customer experience.
  • Submit honest observations through questionnaires on the platform.

Benefits

  • Flexible assignments tailored to personal interests.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • User-friendly mobile platform for managing missions and feedback.
  • Opportunities to collaborate with iconic premium brands.
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