About The Position

CXG is seeking luxury brand evaluators in Washington, US, to discreetly assess customer experiences and provide feedback that helps premium brands improve their services. Evaluators may visit boutiques, make online purchases, or return products, depending on the assigned mission. In-store visits take approximately 20 minutes, and evaluators may complete several assignments per month. Evaluators choose missions that suit their preferences and profile, visit luxury stores or evaluate brands online, observe the ambiance and service quality, and submit honest feedback through questionnaires on CXG's platform. Assignments offer compensation based on mission complexity, with potential reimbursement for approved purchases as specified in the mission brief. Evaluators use CXG Live to manage missions, certifications, and feedback. To join, applicants register at live.cxg.com, complete and verify their profile, pass the General Certification, and apply for available missions.

Requirements

  • Must be at least 18 years old, or at least 21 years old in the United States.
  • Be a current customer of premium and luxury brands.
  • Not be currently under contract with any retail brands, to ensure impartiality.
  • Be punctual, organized, detail-oriented, and reliable.
  • Be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate brand experiences online.
  • Observe store ambiance, service quality, and the overall customer experience.
  • Provide honest feedback through questionnaires on the CXG platform.
  • Manage missions, certifications, and feedback using CXG Live.

Benefits

  • Flexible assignments tailored to personal interests.
  • Opportunities to collaborate with prestigious brands across industries.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • A user-friendly mobile platform for managing missions and feedback.
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