Become a Luxury Brand Evaluator in Washington, US

CXG•Hyattsville, MD

About The Position

As a Luxury Brand Evaluator with CXG, you discreetly assess customer experiences for premium and luxury brands and provide feedback to help them refine their services. Evaluations may involve visiting boutiques, interacting with sales associates, purchasing online, or returning a product. You observe the ambiance, service quality, and overall customer experience, then submit your observations through questionnaires on CXG’s platform. Evaluators choose assignments that match their preferences and profile. In-store visits take approximately 20 minutes, and several missions may be available each month. Assignments can be conducted in stores or online, and the CXG Live mobile platform is used to manage missions, certifications, and feedback. Compensation depends on mission complexity; purchase-based evaluations may reimburse approved items as specified in the mission brief.

Requirements

Must be at least 21 years old in the United States.
Be a current customer of premium and luxury brands.
Must not currently be under contract with any retail brands, to ensure impartiality.
Be punctual, organized, detail-oriented, and reliable.
Be observant and passionate about customer experience.
No prior experience is required.

Responsibilities

Choose evaluation assignments that align with personal preferences and profile.
Visit luxury stores or conduct evaluations online, engaging with sales associates as applicable.
Observe store ambiance, service quality, and the overall customer experience.
Submit honest observations through questionnaires on the CXG platform.
Complete registration, profile verification, and General Certification to access missions.