About The Position

CXG is seeking luxury brand evaluators in Knoxville and Nashville, United States, to discreetly assess customer experiences in fashion, beauty, jewelry, automobiles, and other premium sectors. Evaluators may visit boutiques, make online evaluations, purchase or return products, and provide feedback that helps brands improve their services. In-store visits take approximately 20 minutes, and evaluators may complete several assignments per month. Assignments are selected according to the evaluator’s preferences and profile. Evaluators observe the ambiance, service quality, and overall customer experience, then submit honest observations through CXG’s platform. The role includes flexible assignments, compensation for time and input, and possible reimbursement for approved purchases. Evaluators manage assignments, certifications, and feedback through the CXG Live mobile platform. To participate, applicants register, complete and verify their profile, pass the General Certification, and apply for missions.

Requirements

  • Must be at least 18 years old, or 21 years old in the United States.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online customer experiences.
  • Observe store ambiance, service quality, and the overall customer experience.
  • Submit honest observations through questionnaires on CXG’s platform.
  • Complete required registration, profile verification, and General Certification to access and apply for missions.

Benefits

  • Flexible assignments tailored to the evaluator’s interests.
  • Compensation for time and input, with possible reimbursement for approved purchases.
  • User-friendly mobile platform for managing missions, certifications, and feedback.
  • Opportunities to collaborate with iconic premium brands across industries.
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