About The Position

CXG is seeking Luxury Brand Evaluators to discreetly assess customer experiences with premium brands in fashion, beauty, jewelry, or automobiles. Evaluators may visit boutiques, shop online, or return products, then report observations about the setting, service quality, and overall experience through questionnaires on CXG’s platform. In-store visits take approximately 20 minutes, and evaluators can select assignments aligned with their preferences and profile. Several missions may be available per month, including store visits and online evaluations that can be completed from home. Evaluators are compensated for their time and input. Non-purchase evaluations earn a fee based on mission complexity; purchase-based evaluations may include reimbursement for approved items as specified in the mission brief. The CXG Live mobile platform is used to manage missions, certifications, and feedback. To participate, applicants register, complete and verify their profile, pass the General Certification, and apply for missions.

Requirements

  • Must be at least 18 years old, or at least 21 years old in the United States.
  • Must be a current customer of premium and luxury brands.
  • Must not be currently under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate brand experiences online.
  • Observe the store ambiance, service quality, and overall customer experience.
  • Provide honest feedback through questionnaires on CXG’s platform.

Benefits

  • Flexible assignments tailored to the evaluator’s interests.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • Access to a user-friendly mobile platform for managing missions and feedback.
  • Opportunities to collaborate with iconic premium brands across industries.
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