About The Position

CXG is seeking luxury brand evaluators in Fort Myers, US, to discreetly assess customer experiences and provide feedback that helps premium brands improve their services. Evaluations may involve visiting a boutique, shopping online, or returning a product. In-store visits take approximately 20 minutes, and evaluators may complete several assignments per month. Assignments can be chosen to suit the evaluator’s preferences and profile, and online evaluations can be completed from home. Evaluators observe the store ambiance, service quality, and overall customer experience, then submit honest feedback through questionnaires on CXG’s platform. Compensation depends on mission complexity for non-purchase evaluations. Purchase-based evaluations may reimburse approved items as specified in the mission brief. Evaluators use CXG Live to manage assignments, certifications, and feedback. To access missions, applicants register, complete and verify their profile, pass the General Certification, and apply for assignments.

Requirements

  • Must be at least 21 years old in the United States.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate brands online, engaging with sales associates as appropriate.
  • Observe store ambiance, service quality, and the overall customer experience.
  • Submit honest observations through questionnaires on CXG’s platform.
  • Complete the registration, profile verification, certification, and mission application steps to access assignments.

Benefits

  • Flexible assignments tailored to personal interests.
  • Opportunities to collaborate with iconic brands across industries.
  • Compensation for time and input, with potential reimbursement for approved purchases.
  • A user-friendly mobile platform for managing assignments and feedback.
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