About The Position

CXG is seeking luxury brand evaluators to discreetly assess customer experiences in fashion, beauty, jewelry, automobiles, and other premium sectors. Evaluators visit luxury stores or assess online shopping experiences, observe the ambiance, service quality, and overall customer experience, and submit honest feedback through questionnaires on CXG’s platform. Assignments are selected to match the evaluator’s preferences and profile; in-store visits take approximately 20 minutes, with several missions available per month. Evaluators are compensated based on mission complexity for non-purchase evaluations, and approved items may be reimbursed for purchase-based evaluations. The role uses CXG Live to manage missions, certifications, and feedback.

Requirements

  • Must be at least 18 years old, or 21 years old in the United States.
  • Must be a current customer of premium and luxury brands.
  • Must not currently be under contract with any retail brands, to ensure impartiality.
  • Must be punctual, organized, detail-oriented, and reliable.
  • Must be observant and passionate about customer experience.
  • No prior experience is required.

Responsibilities

  • Choose assignments that align with personal preferences and profile.
  • Visit luxury stores or evaluate online shopping experiences, engaging with sales associates as applicable.
  • Observe the store ambiance, service quality, and overall customer experience.
  • Submit honest observations through questionnaires on CXG’s platform.

Benefits

  • Flexible assignments tailored to the evaluator’s interests.
  • Compensation for time and input, based on mission complexity for non-purchase evaluations.
  • Potential reimbursement for approved items in purchase-based evaluations.
  • Access to a user-friendly mobile platform for managing missions, certifications, and feedback.
  • Opportunities to collaborate with iconic premium brands across industries.
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