Luxury Automotive Service Advisor

O'GARA Westlake Village•Thousand Oaks, CA

14h•$10,000 - $13,000•Onsite

About The Position

We are a fast-paced luxury dealership that is part of California auto group. We have had incredible growth year after year and are ready to expand. Our goal is to deliver incredible customer service while building a strong team of motivated professionals. We are looking for a Luxury Automotive Service Advisor to add to our team as we continue to aggressively grow. Experience with luxury vehicles is preferred but those with similar experience are encouraged to apply. You must have strong communication skills and be dependable and coachable.

Requirements

High School Diploma or the equivalent
Maintain a valid California Driver’s license and must be insurable
Minimum of three (3) years of experience in the automotive repair industry
Knowledge of the occupational hazards and safety precautions
Excellent verbal and written communication skills
Ability to collaborate with several customers at a time
Must be a team player with impeccable honesty and integrity; maintain a high level of professional personal appearance and conduct

Nice To Haves

Experience with luxury vehicles is preferred
Preferred Tekion experience

Responsibilities

Promptly greet customers in a courteous manner, keep customers informed and engaged with services being rendered to their vehicles
Communicate with customers to determine nature of their vehicle’s mechanical problem(s); listen to and help interpret customers' statements accurately
Secure agreements from customers before repairs begin, schedule appointments and approximate time of completion
Obtain customer and vehicle data and accurately identify in dealership’s CRM system and on Repair Order; secure method of payment; escort customers to cashier window
Test-drive the vehicle with the customer if there is any question as to the nature of the problem
Inspect all vehicles for bodywork, notify the customer that the work is needed and provide estimate for Body Shop work
Advise customers on necessary care/maintenance for their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications
Point out additional needed service work and actively promote service sales
Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Ensure all Repair Orders are accurate to company policy and applicable laws/regulations, including those required by the California Bureau of Automotive Repair
Explain to customer if additional work is necessary, additional cost and time considerations; document all service and repairs accurately on the legally required Repair Order
Identify on Repair Order if repairs special handling is needed, specify repeat repair, and if rush or customer waiting
Provide estimates of labor and parts and, if cost cannot be determined, leave open and contact customer later for approval
Obtain accurate customer contact information for Repair Order and dealership’s records; obtain customer's signature on Repair Order
Follow up progress of each Repair Order during the day; contact customer by telephone regarding changes in the estimate or time promised; record changes on Repair Order in approved fashion
Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
Deliver vehicles to customers and answer any questions; review work performed and explain charges or coverage
Ensure all needs were met; ask if there is anything else that can be done. Explain the survey they will receive and the importance of survey
Be responsible for quality control to ensure that work is completed as requested
Keep Quick Pricing Guide, Signals Checklist, Maintenance Menus and other Service Department forms up to date
Interpret warranty information and policies to customers; stay up to date on technical and performance information on all vehicles serviced by dealership
Keep Service Director informed of all problems and potential problems involving repairs, customers and equipment
Refer leads and prospects for vehicle sales to the new and pre-owned car department(s)
Ensure Repair Orders are closed in a timely manner
Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers
Maintain an organized workspace
Perform other job-related duties as assigned by management
Comply with all federal, state and local laws, as well as company policy, regarding safeguarding customers’ vehicles, property, and information
Attend training classes and utilize technical training as requested by management