Luxury Service Advisor

Jaguar and Land Rover of West Columbia•Clarksville, MD

11d•$80,000 - $150,000

About The Position

Jaguar Land Rover at West Columbia, part of Jim Coleman Automotive, is seeking an experienced Luxury Automotive Service Advisor. Jim Coleman Automotive is a third-generation, family-owned automotive group that has served the Washington metropolitan area for more than 70 years. The position is for a proven Service Advisor with high-line or luxury automotive dealership experience who understands the communication, professionalism, and personalized service expected by luxury clients. Jaguar Land Rover experience is preferred but not required.

Requirements

At least 2 years of Service Advisor experience in a high-line or luxury automotive dealership.
Proven success in customer satisfaction and service sales.
Strong communication and relationship-building skills.
Professional, polished, and customer-focused approach.
Excellent organizational and multitasking abilities.
Comfort working in a fast-paced dealership environment.
Tech-savvy and able to learn dealership and manufacturer systems.
Team-oriented with a positive, solutions-focused attitude.

Nice To Haves

Jaguar Land Rover experience.

Responsibilities

Greet customers and provide a professional, personalized service experience.
Listen to customer concerns and accurately document service and repair needs.
Prepare and manage repair orders from write-up through completion.
Communicate with technicians regarding diagnostics, repairs, and maintenance recommendations.
Clearly explain recommended services, pricing, and repair timelines.
Provide timely updates throughout the service process.
Present maintenance and repair recommendations confidently and professionally.
Coordinate appointments, vehicle drop-off, and pick-up.
Build strong customer relationships and maintain excellent CSI.
Work closely with technicians, parts, and service management to ensure an efficient workflow.