Lube Assistant Manager

Mr. Clean Car Wash•Canton, GA

3d•$16 - $18•Onsite

About The Position

The Lube Assistant Manager supports day-to-day operations of the Jiffy Lube/CMC Lube Center and is responsible for helping achieve sales, profit, quality, and customer-service goals while maintaining company values, policies, and culture. The position oversees staffing, labor, production, inventory, supplies, equipment, administrative work, safety, cleanliness, and overall site appearance. The Assistant Manager hires, trains, coaches, and mentors associates, and may step into any lube-shop role or assist other carwash areas when needed to respond to guest volume and congestion. The role reports to the Lube Manager (Corporate Operations) and Lube Assistant (Lube Manager). A profitability bonus may be available under the company bonus program; payout may be reduced for specified performance, attendance, disciplinary, mystery-shop, or training issues. The position requires a 50-hour work week and a flexible schedule that may include days, nights, weekends, and holidays. The role includes completing the Owner/Manager curriculum and certification for all carwash/lube-center roles, as well as the Jiffy Lube Manager Curriculum in GROW and LMS to qualify for bonus payout. A valid state driver license is preferred; eligibility to drive or move vehicles on the property requires a valid state driver license and/or CMC driver license/certification. Non-drivers are not authorized to move vehicles on the property.

Requirements

High school diploma or equivalent; college education is a plus.
Five years of management experience in a hospitality or customer-service retail environment.
Two years of automotive management experience.
At least 18 years of age.
Ability to work a 50-hour work week and a flexible schedule that may include nights, weekends, and holidays.
Must pass a pre-employment background check.
A valid state driver license is preferred; a valid state driver license and/or CMC driver license/certification is required to be eligible to drive or move vehicles on carwash property.
Complete and pass the Owner/Manager curriculum and certification for all carwash/lube-center roles.
Complete the Jiffy Lube Manager Curriculum in GROW and LMS to qualify for bonus payout.
Comply with the company handbook, policies, procedures, code of conduct, uniform and appearance standards, no-cell-phone policy in work areas, chemical-handling procedures, and honesty policy.
Maintain good attendance and punctuality; demonstrate a strong work ethic, energy, urgency, and flexibility.

Nice To Haves

College education.
Valid state driver license is preferred.

Responsibilities

Provide excellent service and quality to ensure guest satisfaction.
Manage overall site operations, production, labor, and profitability.
Follow Jiffy Lube operating and service processes, safety standards, and lockout/tagout procedures; ensure compliance with company and government standards.
Perform roles and tasks associated with lube operations and adjust staffing to daily business flow.
Communicate shift or schedule changes to employees, including during inclement weather.
Respond to and resolve guest concerns and complaints promptly and professionally.
Interview and hire associates; discipline and document as required.
Complete daily, weekly, and monthly administrative tasks, including HR paperwork, cash balancing, email, and payroll processing.
Follow cash-handling and cash-security procedures.
Train, certify, coach, and mentor associates on processes, procedures, performance, sales, and quality.
Greet guests, verify satisfaction, and follow the specified vehicle handoff and thank-you procedure.
Ensure high-quality results on every guest vehicle.
Manage and order lube supplies and equipment; keep supplies stocked.
Maintain a clean and safe shop, equipment, tools, and overall site appearance, including the lot, windows, bathrooms, lobby, landscaping, and carwash equipment.
Respond to congestion and occasionally assist other carwash areas or departments as business flow requires.
Assign employees to hold signs near the street to advertise hours, services, offers, programs, or other business communications.
Attend manager meetings and training when scheduled; hold monthly safety and whole-site training meetings.
Inform management of safety, mechanical, damage, cleanliness, or customer-service issues.
Complete opening and closing procedures, quality control, guest send-off, and damage/incident reports, and follow up until resolved.
Write and post weekly work schedules by the stated deadline; monitor labor and business flow daily.
Maintain required contact information, attendance, punctuality, and compliance with company policies and appearance standards.
Perform other CMC tasks assigned by corporate or location management.