Lube Assistant Manager

Toot'n Totum•Amarillo, TX

About The Position

The Lube Assistant Manager assists and supports the Lube Manager with day-to-day operations to ensure the car care center runs smoothly. The role provides a Guest Ready experience and guidance to team members while maintaining a high standard of service. It supports staffing, training, workflow, technician management, service quality, equipment maintenance, safety, and guest satisfaction. The position also helps implement organizational changes and continuous improvement, and follows company policies, procedures, and values.

Requirements

High school diploma or equivalent.
Excellent Guest service skills and the ability to communicate professionally and courteously.
Attention to detail, problem-solving, and conflict-resolution skills.
Strong written and verbal communication skills, including the ability to explain services to Guests.
Strong organizational, time-management, interpersonal, and leadership skills.
Ability to work efficiently, follow directions, and contribute in a team-oriented environment.
Integrity and professionalism.
Ability to safely operate automotive service tools and equipment and identify mechanical issues.
Satisfactory completion of required True Brand training and willingness to complete True Brand training and certification.
General knowledge of basic computer operations and software.
Ability to work irregular hours and weekends as required by business needs, including weekends or holidays.
Ability to perform the listed physical activities, including standing, walking, sitting, pushing, pulling, climbing, bending, kneeling, crawling, carrying, grasping, driving, and keyboard use.
Ability to lift or pull up to 75 pounds daily.
Ability to hear alarms, communication equipment, verbal instructions, and machinery.
Basic reading, writing, math, and speech skills; ability to speak, read, write, and understand English.
Ability to perform clerical tasks, memorize information, analyze, function under stress, and make independent decisions.
Vision sufficient for general, close, distance, color, and peripheral vision requirements.
Ability to work in loud noise levels above 85 dB and environments involving wet or humid conditions, slippery floors, machinery, chemicals, hot grease, petroleum liquids, outdoor weather, extreme temperatures, confined areas, pressurized and electrical equipment, vibration, flying debris, flashing or strobing lighting, and moving vehicles.

Nice To Haves

Experience managing others.
Prior experience in automotive service or maintenance.

Responsibilities

Support the Lube Manager with recruiting, interviewing, hiring, and training team members.
Oversee the department or store's daily workflow and operations.
Help manage technicians to ensure lube services are provided efficiently and safely.
Provide ongoing leadership, coaching, and constructive feedback to team members.
Support the Lube Manager with discipline and coaching in accordance with company policy.
Support day-to-day lube operations and maintain expected service times and established procedures.
Maintain a full working knowledge of equipment and services.
Greet and assist Guests, address service needs, and support guest satisfaction.
Order supplies and products as needed.
Respond to Guest inquiries and seek guidance from the Lube Manager or District Manager when appropriate.
Oversee cleanliness, safety, and security of the car care center.
Document and report property damage and Guest or team member incidents or injuries.
Oversee routine maintenance on vehicle services.
Safely operate automotive service tools and equipment.
Complete preventative maintenance and ensure service equipment functions properly.
Follow safety standards and Company policies during service operations.
Support organizational changes, continuous improvement, and communication.
Demonstrate personal leadership, accountability, curiosity, and desired behaviors.
Model the company values: Guest Ready, Honor & Value, Quick, Clean & Convenient, Ownership, and Team-Focused.
Participate in and follow Toot’n Totum policies, guidelines, and procedures.
Perform other duties as assigned.