Lube Assistant Manager

Mr. Clean Car Wash • Marietta, GA

3d • $16 - $18 • Onsite

About The Position

The Lube Assistant Manager helps oversee the day-to-day operations of a Jiffy Lube/CMC Lube Center and is responsible for supporting sales and profitability goals while upholding company values, policies, culture, brand image, customer service, and quality standards. The role oversees site operations, staffing, labor, production, inventory, equipment, administrative processes, cleanliness, and safety. It also involves hiring, training, certifying, coaching, and mentoring associates; addressing guest concerns; and assisting wherever needed in the lube shop or other carwash areas to manage changing business flow. The position may be eligible for a profitability-based bonus, subject to the company bonus program and applicable performance and eligibility conditions.

Requirements

• High school diploma or equivalent.
• At least 5 years of management experience in hospitality or a customer-service retail environment.
• At least 2 years of automotive management experience.
• Must be at least 18 years old.
• Must pass a pre-employment background check.
• Must be able to work a 50-hour work week and a flexible schedule that may include nights, weekends, and holidays.
• Must attend manager meetings when scheduled and complete required training and certification curricula.
• Must follow operational procedures and chemical-handling requirements in the Safety and Operations Manual.
• A valid state driver's license is required to drive or move vehicles on the property; the posting also refers to a CMC driver's license/certification. Employees who are not authorized drivers may not move vehicles on the property.
• Strong work ethic, energy, and a sense of urgency.

Nice To Haves

• College education.
• Valid state driver's license is listed as preferred in the job requirements.

Responsibilities

• Provide excellent service and quality to support guest satisfaction.
• Manage site operations, production, labor, and profitability.
• Follow Jiffy Lube operating, service, safety, and lockout/tagout procedures, and ensure compliance with company and government standards.
• Perform the roles and tasks associated with lube operations and assist in other positions as needed.
• Manage staffing in response to daily business flow, including communicating schedule changes during inclement weather.
• Respond to and resolve guest concerns and complaints professionally and promptly.
• Interview, hire, discipline, and document associates as required.
• Complete daily, weekly, and monthly administrative work, including HR paperwork, cash balancing, email, payroll, and related tasks.
• Follow cash-handling and cash-security procedures.
• Train and certify associates on company processes and procedures; coach and mentor them to improve operations, production, sales, and quality.
• Greet guests, verify satisfaction, and follow the required vehicle presentation and guest send-off practices.
• Manage and order lube supplies and equipment, and keep supplies stocked.
• Maintain a clean and safe shop and keep equipment and tools in good repair.
• Maintain the overall site appearance and equipment, including the lot, windows, bathrooms, lobby, landscaping, and carwash equipment; perform minor painting and repairs as needed.
• Assign employees to hold roadside signs advertising business hours, services, offers, or other communications.
• Attend scheduled manager meetings and training.
• Inform management about safety, mechanical, damage, cleanliness, and customer-service issues.
• Manage labor and business flow daily, prepare and post weekly schedules, and complete opening, closing, quality-control, and guest send-off procedures.
• Complete damage and incident reports and follow up until resolved.
• Hold monthly safety and whole-site training meetings.
• Complete and pass the Owner/Manager curriculum and Jiffy Lube Manager Curriculum in GROW and LMS, including certification required for bonus eligibility.
• Follow company handbook, policies, procedures, code of conduct, appearance and uniform standards, no-cell-phone policy in work areas, and honesty policy.
• Maintain good attendance and punctuality and update personal contact information when it changes.

Benefits

• May receive a profitability-based bonus under the company bonus program; payout may be reduced for specified performance, attendance, disciplinary, damage, mystery-shop, or training issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED