Loyalty In House Sales Executive

Hilton Grand Vacations • Orlando, FL

10d

About The Position

The Loyalty In House Sales Executive engages with Hilton Grand Vacations product owners to build relationships, understand their travel preferences, and present additional products. The role delivers exceptional customer service and follows HGV’s sales process to guide customers through their vacation ownership journey. It also involves follow-up with Guests and Owners through online interactions and other communication channels, using appropriate HGV technology and adhering to HGV inventory selling guidelines. The position requires working weekends and holidays.

Requirements

• At least 6 months of previous timeshare or vacation ownership experience.
• At least one year of proven sales experience in the timeshare or sales industry, such as car sales or real estate sales.
• Ability to resolve complex customer service issues.
• Consistent track record of adapting to changes in a fast-paced environment.
• Ability to work weekends and holidays.

Nice To Haves

• At least 1 year of previous timeshare or vacation ownership experience.
• Two years of proven experience negotiating and closing high-end sales.

Responsibilities

• Engage face-to-face with product owners to establish meaningful connections and positive relationships.
• Understand customers’ travel preferences and present a compelling case for additional products.
• Provide exceptional customer service and help ensure owners have a memorable, satisfying experience.
• Follow HGV’s sales process to guide potential customers through their vacation ownership journey.
• Communicate with Guests and Owners by email, telephone, online or virtual channels, and in writing.
• Follow up with Guests and Owners online to complete sales, using appropriate HGV technology and following HGV inventory selling guidelines.
• Resolve complex customer service issues.
• Adapt to changes in a fast-paced environment.
• Work weekends and holidays.

Benefits

• Day-one health benefits.
• Excellent earnings package and uncapped commissions.
• Medical, dental, and vision care options that encourage preventative care.
• Paid Time Off (PTO).
• Automatic enrollment for new Team Members in the HGV Retirement Savings Plan.
• Go Hilton Team Member Travel Program offering deeply discounted accommodations and 50% off at participating hotel-operated restaurants.
• Additional discounted room nights that Team Members can share with family and friends.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed