Loyalty In House Sales Executive

Hilton Grand Vacations • Orlando, FL

11d

About The Position

The Loyalty In House Sales Executive engages Hilton Grand Vacations product owners through face-to-face interactions and other communication channels, builds positive relationships, identifies customer needs, and presents additional products based on owners’ travel preferences. The role delivers exceptional customer service and follows HGV’s sales process to guide customers through their vacation ownership journey. It also involves online follow-up with Guests and Owners to complete sales, using appropriate HGV technology and following inventory selling guidelines.

Requirements

• At least 6 months of previous timeshare or vacation ownership experience.
• Ability to work weekends and holidays.
• At least one year of proven sales experience in the timeshare or sales industry, such as car sales or real estate sales.
• Ability to resolve complex customer service issues.
• A consistent track record of adapting to changes in a fast-paced environment.

Nice To Haves

• At least 1 year of previous timeshare or vacation ownership experience.
• Two years of a proven track record negotiating and closing high-end sales.

Responsibilities

• Engage with product owners face-to-face, build rapport, and foster positive relationships.
• Identify customer needs and make a compelling case for additional products by understanding travel preferences.
• Provide exceptional customer service and support memorable, satisfying owner experiences.
• Follow HGV’s sales process to guide potential customers through their vacation ownership journey.
• Communicate with Guests and Owners by email, telephone, online or virtual channels, and in writing.
• Follow up with Guests and Owners online to complete sales using HGV technology and adhering to inventory selling guidelines.

Benefits

• Health benefits beginning on day one.
• Excellent earnings package and uncapped commissions.
• Medical, dental, and vision care options that encourage preventative care.
• Paid Time Off (PTO).
• Automatic enrollment for new Team Members in the HGV Retirement Savings Plan.
• Go Hilton Team Member Travel Program accommodations at discounted rates.
• 50% off at participating hotel-operated restaurants through the Go Hilton program.
• Ability to share additional discounted room nights with family and friends.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed