V2 Lounge Supervisor

Concord Hospitality Enterprises • Raleigh, NC

2d

About The Position

As a Lounge Supervisor at Concord Hospitality, you will lead lounge and room service operations to ensure exceptional guest experiences, smooth daily service, and adherence to company standards. Your leadership, organizational skills, and commitment to quality will support team success and guest satisfaction.

Concord Hospitality invests in associates through training and development at all levels and supports personal development, work-life balance, diversity, and quality customer service. The company’s culture is built on Quality, Integrity, Community, Profitability, and FUN, and it supports diversity and inclusion through its mission to be a Great Place to Work for All.

Requirements

• Prior supervisory experience in food and beverage or hospitality is preferred.
• Strong leadership and training skills with a focus on guest service.
• Excellent communication and organizational abilities.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Commitment to safety, sanitation, and Concord service standards.

Nice To Haves

• Prior supervisory experience in food and beverage or hospitality.

Responsibilities

• Open and close shifts according to the manager’s checklist.
• Train staff on service standards and maintain and enforce those standards using menus and reference materials.
• Maintain a safe and sanitary work environment and report unsafe conditions to management.
• Ensure room service is staffed to handle business volume and assist as needed.
• Be present on the floor during meal periods to ensure adequate coverage and guest satisfaction.
• Conduct daily taste panels and menu classes for restaurant and room service staff.
• Monitor staffing hours and overtime to align with sales and profitability goals.
• Implement and follow through on restaurant party bookings and hospitality suite service.
• Support guest satisfaction by assisting with service, seating, and communication with the kitchen.
• Ensure side work is completed daily and stations are reset to standard before the end of the shift.
• Manage repair and maintenance needs through work orders.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short- and long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed