Supervisor - Airport Lounge

Hyde Park Hospitality•Hebron, KY

1d•Onsite

About The Position

Hyde Park Hospitality, LLC is hiring a full-time Supervisor for The Club at Cincinnati/Northern Kentucky International Airport. The Supervisor oversees 3–5 employees per shift and coordinates the team’s administrative and operational activities while working within corporate policies and procedures to support customer satisfaction, quality, and safety. The role also performs bartender, concierge, and customer-service duties in a clubroom and bar environment. The Supervisor works rotating shifts and must be available for weekends and holidays. The position involves coordinating with the Lounge Manager on inventory and service issues, supporting passengers, monitoring alcohol service, completing inventory and administrative paperwork, and maintaining lounge service areas. The Supervisor is expected to understand operational procedures and applicable regulatory requirements and to help motivate team members to achieve desired results.

Requirements

High school diploma or GED.
Proficient PC skills, including Microsoft Office Suite, email, and Excel.
At least 18 or 21 years of age, as applicable under state law.
Ability to manage multiple tasks and communicate effectively and professionally with customers, passengers, peers, and management.
Knowledge of and experience in general office and document administration.
Availability to work rotating shifts, including weekends, holidays, and days off; all listed shift timings may be required.
Ability to read, write, speak, and understand English fluently.
Ability to obtain and maintain required licenses and certifications, including applicable state liquor seller-server certification (such as TIPS/TABC) and state or local food-handler certification.
Ability to stand for the entire scheduled shift and handle the demands of a fast-paced shift lasting up to 10 hours.
Ability to read, interpret, analyze, and complete documents and follow written, oral, diagrammed, or scheduled instructions.
Basic arithmetic skills, including calculating discounts and percentages.
Ability to cooperate with people of diverse backgrounds and differing views and to communicate effectively in one-on-one and small-group situations.
Ability to bend, climb, crouch, hear, kneel, reach, speak, stand, turn, twist, and walk.
Ability to lift 40 pounds to a height of 40 inches without assistance and push or pull 120 pounds using a wheeled cart.
Ability to pass a security background check and obtain clearance to work in an airport environment.
Two years of previous customer-service or hospitality experience and/or training, or an equivalent combination of education and experience, is preferred.

Nice To Haves

Two years of previous customer-service or hospitality experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Oversee and coordinate 3–5 assigned team members per shift in accordance with company policies and applicable laws.
Interact with airline and airport passengers in a clubroom and bar environment, providing courteous customer service and addressing their needs.
Perform bartender, concierge, and customer-service duties in support of company and customer operations.
Coordinate with the Lounge Manager to reorder liquor and food inventory and resolve guest service issues.
Monitor the number of alcoholic beverages served and alert management to potential problems.
Verify or perform daily inventory counts and complete paperwork related to liquor usage, inventory, and orders.
Maintain knowledge of regulatory requirements and required alcohol and food-safety certifications.
Keep the work environment, kitchen, and passenger seating areas neat, including washing dirty dishes and disposing of trash.
Restock snacks, coffee, cups, glasses, ice, and other service supplies.
Complete new-hire paperwork and coordinate timesheets with the manager and payroll department.
Perform administrative tasks as required, including document and bookkeeping-related work.
Motivate assigned team members and solve practical passenger and customer problems.
Follow safety, health, liquor, company, and operational rules and procedures.
Report to work regularly and on time.