LOUNGE MANAGER

Town Pump, Inc.•Kalispell, MT

About The Position

Montana’s Best Casinos is seeking a motivated and outgoing Lounge Manager to create a comfortable, fun guest environment and deliver attentive, personalized service. The manager oversees customer service and casino operations at the location, making supervisory decisions consistent with company standards, policies, and procedures. The role supports revenue growth through effective management of staffing, service, cleanliness, safety, promotions, expenses, security, and competitive awareness. The Lounge Manager leads hiring, training, orientation, employee development, scheduling, succession planning, and performance management. The position also handles extensive administrative and operational work, including audits, bookkeeping, payroll, deposits, orders, invoicing, records, reporting, and submission of required paperwork. The manager maintains gaming machines, bar equipment, signage, liquor inventory and records, and security equipment, while coordinating with vendors and the corporate office. The role requires 40 hours per week, monthly team meetings, a means of being contacted, and a valid Montana driver’s license with an acceptable driving record.

Requirements

Ability to work 40 hours per week.
Maintain a valid Montana driver’s license with an acceptable driving record.
Have a way to be contacted, such as a phone, cell phone, or message phone.
Ability to perform or know the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.

Responsibilities

Oversee customer service and make supervisory decisions consistent with casino operations standards, policies, and procedures.
Plan, lead, organize, and follow up on controllable expenses, sales growth, inside gross margin, corporate-fund security, shortage controls, promotional programs, and competitor monitoring.
Set a professional example for coworkers in customer service, casino operations, attitude, and teamwork.
Maintain the lounge’s cleanliness and overall condition, and help ensure a safe environment for employees and customers.
Hire, supervise, train, orient, and develop floor runners, bartenders, bookkeepers, assistant managers, and managers in training; support succession planning and control unnecessary turnover.
Provide employee guidance, recognition, retraining, and discipline, and recommend termination when appropriate; apply company standards fairly and consistently.
Write schedules to meet business needs, adapt to short-notice situations, and delegate work to qualified employees to avoid excessive overtime.
Perform or understand the duties of the Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
Grow location revenue through effective management, hiring and training, exceptional service, appropriate staffing, cleanliness and safety, competitor evaluation, knowledge of the player base, and awareness of the community’s economy.
Protect the location and company assets, ensure surveillance equipment operates properly with effective views, and promptly report deficiencies.
Troubleshoot, repair, and reset interior and exterior signs, including window message, pole, building, operating-hours, and advertising signs.
Complete administrative work such as audits, bookkeeping, payroll, record and file maintenance, ordering, invoicing, advertising, public relations, daily deposits, and daily reports.
Enter service forms through the SmartSheet link and upload tickets at the time of service; audit machines for meter and other specified information, maintain service documentation, and complete corrections and follow-up on state inspections on time.
Prepare liquor orders, check in deliveries, stock the liquor store, maintain it to company standards, prepare for liquor audits, and keep the liquor running book current and accurate in accordance with state regulations.
Submit required paperwork to the corporate office, including accident and incident reports, snow-removal logs, meeting agendas, timecards, upload sheets, and vendor and state service forms.
Hold monthly team meetings and maintain a way to be contacted.
Manage merchandising, including inventory, receiving, pricing, stocking, displaying, rotating bar inventory, and auditing liquor-store inventory.
Order casino merchandise to maintain adequate stock, use sound buying practices, and invoice liquor and casino orders.
Monitor Real Rewards activity to protect the integrity of the club, including customer tier levels, and investigate and troubleshoot issues to reach sound solutions.
Maintain accurate liquor-product pricing for company promotions and state regulations, and balance pricing to six-week analysis reports.
Coordinate casino promotions with the corporate office, monitor staff participation in company events and promotions, and bring the team together to support them.
Serve customers positively and efficiently, including waiting on customers, addressing complaints professionally, assisting with special requests, mediating, and resolving other issues.
Maintain or perform basic repairs on gaming machines and bar equipment; send replacement and loaner parts to the appropriate vendor promptly and keep solutions binders, equipment logs, and machine-maintenance logs current and available.
Maintain a valid Montana driver’s license with an acceptable driving record and perform other duties assigned by supervisors.