LOUNGE MANAGER TRAINEE

Town Pump, Inc.•Billings, MT

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Lounge Manager in Training to deliver exceptional guest service and oversee lounge and casino operations. The role is responsible for customer service, supervisory decisions consistent with company standards and procedures, and assisting with planning, leadership, organization, and follow-up across expenses, sales, margins, security, shortage controls, promotions, and competitor monitoring. The trainee sets a professional example, maintains the lounge’s cleanliness and condition, and participates in employee hiring, training, development, discipline, and succession planning. The position supports revenue growth by managing staffing and service, maintaining a clean and safe property, understanding the player base and local economy, and evaluating competition. It oversees location and company asset security, surveillance equipment, signs, gaming machines, bar equipment, and liquor-store operations. Duties also include customer assistance, employee supervision, audits, bookkeeping, payroll, ordering, invoicing, merchandising, inventory, deposits, reporting, and submission of operational paperwork to the corporate office. The Lounge Manager Trainee must work 40 hours per week, hold monthly team meetings, and have a way to be contacted. A valid Montana driver’s license and acceptable driving record are required. Other duties may be assigned by supervisors.

Requirements

Ability to work 40 hours per week.
Ability to hold monthly team meetings.
Must have a way to be contacted, such as a phone, cell phone, or message phone.
Valid Montana driver’s license with an acceptable driving record.

Responsibilities

Oversee customer service at the location and make supervisory decisions consistent with Casino Operations standards, policies, and procedures.
Assist with planning, leadership, organization, and follow-up related to controllable expenses, sales growth, inside gross margin, corporate-fund security, shortage controls, promotional programs, and competitor monitoring.
Set a professional example for coworkers and maintain the lounge’s cleanliness and overall condition.
Participate in hiring, training, orienting, supervising, developing, and disciplining employees, and plan for succession and retention.
Maintain a safe environment for employees and customers and ensure the security of the location and company assets.
Perform or understand the duties of Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
Grow location revenue through effective management, exceptional service, appropriate staffing, property upkeep, competition evaluation, and awareness of the player base and community economy.
Monitor security surveillance equipment and promptly report deficiencies.
Troubleshoot, repair, and reset interior and exterior signs, including message, pole, building, hours-of-operation, and advertising signs.
Organize, delegate, prioritize, and follow up on tasks; adapt schedules and staffing to business needs and short-notice situations.
Handle administrative work including audits, bookkeeping, payroll, records and files, ordering, invoicing, advertising, public relations, daily deposits, and daily reports.
Enter service forms through the SmartSheet link and upload tickets when service forms are submitted; audit gaming machines for meter and other specified information, maintain service documentation, and follow up on state-inspection corrections.
Prepare liquor orders, check in deliveries, stock the liquor store, prepare it for audits, maintain accurate running books, and understand the liquor audit process and applicable state regulations.
Submit paperwork to the corporate office, including accident and incident reports, snow-removal logs, meeting agendas, timecards, upload sheets, and vendor and state service forms.
Enforce company policies and procedures and delegate duties to qualified employees to avoid excessive overtime.
Work 40 hours per week, hold monthly team meetings, and maintain a way to be contacted by phone or message phone.
Manage merchandising, including inventory, receiving, pricing, stocking, displaying, rotating bar inventories, and auditing liquor-store inventory.
Order casino merchandise to maintain in-stock supply using sound buying practices and complete liquor and casino invoicing.
Monitor Real Rewards activity and investigate and troubleshoot issues involving customer tier levels and club integrity.
Maintain accurate liquor-product pricing for company promotions and state regulations, and balance against six-week analysis reports.
Coordinate with the corporate office on casino promotions, monitor staff participation in company-sponsored events, and organize team support for events and promotions.
Provide positive and efficient customer service, including waiting on customers, addressing complaints, assisting with special requests, mediating, and resolving issues.
Perform basic maintenance or repairs on gaming machines and bar equipment; send replacement and loaner parts to the appropriate vendor in a timely manner and keep solutions binders and equipment and machine-maintenance logs current.
Maintain a valid Montana driver’s license with an acceptable driving record and perform other duties assigned by supervisors.