LOUNGE MANAGER TRAINEE

Town Pump, Inc.•Belgrade, MT

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Lounge Manager in Training to help create a comfortable and fun guest environment and provide attentive, personalized service. The role is responsible for customer service and supervisory decisions consistent with casino operations standards, policies, and procedures. It supports planning and leadership for expenses, sales, margins, security, shortage controls, promotions, and competitor monitoring. The trainee sets an example of professionalism, attitude, teamwork, and company standards; oversees the lounge’s cleanliness and maintenance; and participates in hiring, training, employee development, scheduling, discipline, and succession planning. The position is expected to learn or perform the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager, while helping grow location revenue through effective staffing, service, property upkeep, and knowledge of customers, competitors, and the local economy. The role also oversees location security and company assets, monitors surveillance equipment, and reports deficiencies. It handles administrative and financial work such as audits, bookkeeping, payroll, records, ordering, invoicing, deposits, reports, and corporate paperwork. Responsibilities include casino and liquor inventory and merchandising, liquor ordering and audit preparation, accurate records and pricing under state regulations, gaming-machine and bar-equipment maintenance, service documentation, and coordination of promotions and events. The position requires the ability to work 40 hours per week, hold monthly team meetings, and be reachable by phone or another message device. A valid Montana driver’s license with an acceptable driving record is required. Other duties may be assigned by supervisors.

Requirements

Ability to work 40 hours per week.
Ability to hold monthly team meetings.
Must have a way to be contacted, such as a phone, cell phone, or message phone.
Valid Montana driver’s license with an acceptable driving record.

Responsibilities

Provide customer service and make supervisory decisions consistent with casino operations standards, policies, and procedures.
Assist with planning, leadership, organization, and follow-up related to controllable expenses, sales increases, gross margin, security and control of corporate funds, shortage controls, promotional programs, and competitor monitoring.
Set a professional example for co-workers in customer service and casino operations, and maintain the lounge’s cleanliness and overall condition.
Hire, train, orient, supervise, develop, and discipline employees; support career development and succession planning, and recommend termination when appropriate.
Ensure professional conduct when interacting with customers, employees, vendors, district managers, corporate employees, and operations staff.
Maintain a safe environment for employees and customers.
Learn or perform the duties of Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
Grow location revenue through effective management, staffing, employee training, exceptional service, clean and safe premises, competition evaluation, and knowledge of the player base and local economy.
Protect location security and company assets; ensure surveillance equipment operates properly and provides suitable views, and report deficiencies immediately.
Troubleshoot, repair, and reset interior and exterior signs, including window message, pole, building, operating-hours, and advertising signs.
Redirect and support employees through guidance, recognition, retraining, and discipline; maintain conduct, attendance, and cash logs; create schedules based on business needs; and adapt to short-notice changes.
Prioritize, organize, delegate, and follow up on tasks, and delegate appropriately to avoid excessive overtime.
Perform administrative work including audits, bookkeeping, payroll, records and filing, ordering and invoicing, advertising, public relations, deposits, and daily reports.
Enter service forms through the SmartSheet link and upload tickets when service forms are completed; audit gaming machines for meter and identifying information accuracy; maintain service forms and tickets; and follow up promptly on corrections and state inspections.
Prepare and complete liquor orders, check in deliveries, stock the liquor store, maintain company standards, prepare for liquor audits, and keep the liquor running book current and accurate under state regulations.
Submit corporate paperwork, including accident and incident reports, snow-removal logs, meeting agendas, timecards, upload sheets, vendor service forms, and state service forms; enforce company policies and procedures.
Work 40 hours per week, hold monthly team meetings, and maintain a means of being contacted.
Merchandise bar and liquor inventory by receiving, pricing, stocking, displaying, rotating, and auditing products.
Order casino merchandise to maintain in-stock supply using sound buying practices, and invoice liquor and casino purchases.
Monitor Real Rewards activity and customer tier levels; investigate and troubleshoot issues and reach sound solutions to protect club integrity.
Maintain accurate liquor pricing for company promotions and state regulations, and balance against six-week analysis reports.
Coordinate casino promotions with the corporate office, monitor staff participation in company events and promotions, and bring the team together to support them.
Serve customers positively and efficiently, including waiting on customers, handling complaints professionally, assisting with special requests, mediating, and resolving other issues.
Perform basic repairs and maintenance on gaming machines and bar equipment; send replacement and loaner parts to the appropriate vendor promptly; and keep solutions binders, equipment logs, and machine maintenance logs current and available.
Maintain a valid Montana driver’s license with an acceptable driving record and perform other duties assigned by supervisors.