LOUNGE MANAGER TRAINEE

Town Pump, Inc.•Missoula, MT

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Lounge Manager Trainee to help create a comfortable and enjoyable guest environment and provide attentive, personalized service. The role supports the effective operation of a casino lounge, including customer service, casino operations, staff leadership, sales and expense management, security, cleanliness, and regulatory compliance. The trainee is expected to learn and perform duties across several roles, including Floor Runner, Bartender, Bookkeeper, and Assistant Manager. Responsibilities include hiring, training, supervising, and developing employees; maintaining appropriate staffing and schedules; handling administrative and financial records; managing casino and liquor-store inventory and orders; supporting promotions; maintaining equipment and signage; and ensuring company policies and procedures are followed. The position requires 40 hours of work per week, monthly team meetings, and a way to be contacted.

Requirements

Ability to work 40 hours per week.
Ability to hold monthly team meetings.
Must have a way to be contacted, such as a phone, cell phone, or message phone.
Must maintain a valid Montana driver’s license with an acceptable driving record.

Responsibilities

Provide positive, efficient customer service, including serving customers, addressing complaints, assisting with special requests, and finding solutions to customer issues.
Make supervisory decisions consistent with casino operations standards, policies, and procedures.
Assist with planning, leadership, organization, and follow-up related to controllable expenses, sales growth, inside gross margin, security and control of company funds, shortage controls, promotional programs, and competitor monitoring.
Set a professional example for coworkers in customer service and casino operations; maintain lounge cleanliness and overall maintenance.
Hire, supervise, train, orient, develop, and redirect employees, including floor runners, bartenders, bookkeepers, assistant managers, and other managers in training; provide career guidance, recognition, retraining, discipline, and succession planning, and recommend termination when appropriate.
Develop employees and apply company employment standards fairly and consistently, including handling time-off requests, conduct and attendance logs, cash logs, and schedules that meet business needs; adapt to short-notice changes.
Prioritize, organize, delegate, and follow up on operational tasks, and delegate duties to qualified employees to avoid excessive overtime.
Learn and perform the duties of the Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
Grow location revenue through effective management, hiring and training, exceptional service, appropriate staffing, maintaining a clean and safe property, evaluating competition, understanding the player base, and awareness of the local economy.
Ensure the location and company assets are secure; verify surveillance equipment is operating properly and provides suitable views, and report deficiencies promptly.
Troubleshoot, repair, and reset interior and exterior signs, including window message, pole, building, hours-of-operation, and advertising signs.
Perform administrative work, including audits, bookkeeping, payroll, record and file maintenance, ordering and invoicing, advertising, public relations, daily deposits, and daily reports.
Enter service forms through the SmartSheet link and upload tickets when the service form is submitted; audit gaming machines for hard and soft meter accuracy, times, dates, program and version numbers, and VGM numbers; retain manual service forms and tickets at the location when needed; and follow up promptly on corrections and state inspections.
Prepare liquor orders, check in deliveries, stock the liquor store, maintain it to company standards, prepare it for audits, understand the liquor audit process, and keep its running book current and accurate in accordance with state regulations.
Submit required paperwork to the corporate office, including accident and incident reports, snow removal logs, meeting agendas, timecards, upload sheets, vendor service forms, and state service forms.
Enforce company policies and procedures and maintain a safe environment for employees and customers.
Merchandise inventory by receiving, pricing, stocking, displaying, rotating, and auditing bar and liquor-store inventory.
Order casino merchandise to maintain in-stock supply using sound buying practices, and handle invoicing for liquor and casino purchases.
Monitor Real Rewards activity and investigate and troubleshoot issues to preserve club integrity, including customer tier levels.
Maintain accurate liquor-product pricing for company promotions and state regulations, and balance pricing to six-week analysis reports.
Coordinate with the corporate office on casino promotions, monitor staff participation in company-sponsored events and promotions, and bring the team together to support them.
Maintain or perform basic repairs on gaming machines and bar equipment; send replacement and loaner parts to the appropriate vendor promptly, and keep solutions binders, equipment logs, and machine maintenance logs current and available.
Work 40 hours per week, hold monthly team meetings, and maintain a means of being contacted.
Maintain a valid Montana driver’s license with an acceptable driving record and perform other duties assigned by supervisors.