LOUNGE FLOOR RUNNER

Town Pump, Inc.•Helena, MT

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Lounge Floor Runner to provide attentive service in a comfortable and fun casino environment. The position involves serving customers at the lounge, bar, gaming machines, and tables; preparing and distributing beverages and snacks; handling cash and transactions; maintaining bar inventory and displays; and keeping casino and lounge areas clean and orderly. The role also includes supporting gaming-machine operations, following age-verification and safety procedures, documenting incidents, completing shift paperwork, and carrying out other duties assigned by management. The job description states that the Bartender will follow the policies outlined for runners in the manual.

Requirements

Ability to provide exceptional customer service.
Ability to handle cash, make change, and accurately account for large amounts of cash.
Ability to operate a cash register and complete transaction and shift paperwork.
Ability to mix and serve a range of beverages, including wine, mixed, bottled, and draft drinks.
Ability to stock, price, receive, and rotate bar products and supplies, including changing kegs and taps.
Ability to maintain cleanliness and complete housekeeping duties throughout the casino and lounge.
Ability to use a fire extinguisher and other safety equipment and understand the safety manual.
Ability to verify customers’ legal age and follow age requirements.
Ability to handle disruptive customers professionally and document incidents.
Neat, clean appearance and willingness to wear the uniform.

Responsibilities

Provide exceptional customer service and remember regular customers’ names and faces.
Monitor legal-age requirements, greet customers, verify that customers are of age, answer and screen telephone calls, and take orders.
Wait on customers playing games and seated at tables or the bar; serve snacks and food items to bar customers.
Prepare, mix, and serve wine, mixed, bottled, and draft beverages; fill glasses from taps, distribute drinks, and pick up empty glasses, pitchers, cans, bottles, and litter.
Handle cash and accounting, make change, receive payments for drinks and retail sales, operate the cash register, and tally transactions.
Assist patrons with verifying gaming-machine wins, record wins, and make payouts to winners.
Balance tills and cash receipts, complete shift paperwork, and accurately account for cash.
Stock, price, receive, rotate, and display bar products and supplies; communicate ordering needs to the manager; plan bar menus, create drink recipes, and order or requisition liquor and supplies.
Change beer kegs and taps, remove empty kegs, change soda premix syrup boxes, and carry ice from the icemaker to the bar.
Keep bar furniture neatly arranged; clean glassware and the bar/work area; arrange bottles and glasses for attractive displays; vacuum the lounge floor; and sweep and mop floors, including behind the bar.
Clean restrooms, dust surfaces, windows, and floors; empty trash; wash dishes; clean tables and messes; pick up litter; and complete casino restroom logs.
Maintain a neat, clean appearance and wear the uniform.
Use a fire extinguisher and other safety equipment, and understand and follow the safety manual.
Handle disruptive customers professionally and document incidents on an incident report.
Advise the manager of personnel situations or policy violations that adversely affect casino operations.
Contact maintenance personnel or the gaming machine company for machine repairs or assistance; change paper or ribbons and replace tape (paper) in gambling machines; and help customers operate gaming machines.
Complete other duties assigned by management.