LOUNGE FLOOR RUNNER

Town Pump, Inc.•Sidney, MT

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Lounge Floor Runner to help create a comfortable and enjoyable guest environment. The role emphasizes attentive customer service, including recognizing regular guests and anticipating their needs. The Lounge Floor Runner serves customers at gaming machines, tables, and the bar; takes and fulfills beverage and snack orders; and helps patrons with gaming machine operations and winnings. The position also involves cash handling and accounting, operating a register, maintaining and replenishing bar inventory, cleaning and housekeeping inside and outside the casino, and following safety procedures and casino policies. The role includes other duties assigned by management. Bartenders are also required to follow the policies outlined for runners in the manual.

Requirements

Ability to provide attentive customer service and communicate professionally with customers and management.
Ability to handle cash, make change, operate a cash register, and accurately account for transactions and receipts.
Ability to serve beer, wine, mixed, bottled, and draft beverages and complete drink orders.
Ability to monitor legal-age requirements.
Ability to perform cleaning and housekeeping duties, including cleaning restrooms and floors and handling dishes and glassware.
Ability to stock, price, receive, and rotate bar products and supplies, including changing kegs and beer taps.
Ability to use a fire extinguisher and other safety equipment and understand the safety manual.
Ability to handle disruptive customers professionally and document incidents.
Ability to complete shift paperwork, balance tills, and record and pay gambling-machine winners accurately.

Responsibilities

Provide exceptional customer service; greet guests, remember regular customers’ names and faces, answer and screen phone calls, take orders, and monitor legal-age requirements.
Serve customers at gaming machines, tables, and the bar, including serving snacks or food items and distributing beer, wine, mixed, bottled, and draft beverages.
Prepare and complete drink orders, fill beer from taps, create drink recipes, and plan bar menus.
Handle payments and cash accurately, operate the cash register, make change, tally transactions, balance tills, account for cash receipts, and complete shift paperwork.
Assist patrons with verifying gambling-machine wins, record wins, and make payouts to winners.
Stock, price, receive, rotate, and display bar products and supplies; communicate ordering needs to the manager; and order or requisition liquor and supplies.
Maintain bar supplies and equipment, including changing kegs and beer taps, replacing soda premix syrup boxes, carrying ice, and changing paper or ribbons in gambling machines.
Keep the casino, lounge, bar, and work areas clean, including restrooms, windows, floors, tables, dishes, glassware, furniture, and outdoor areas; empty trash and pick up litter.
Arrange bottles and glasses for attractive displays and keep bar furniture neatly arranged.
Handle disruptive customers professionally and document incidents on incident reports.
Advise the manager of personnel situations or policy violations that adversely affect casino operations.
Contact maintenance personnel or the gaming machine company for machine repairs or assistance.
Use fire extinguishers and other safety equipment, understand the safety manual, and complete casino restroom logs.
Wear the uniform and maintain a neat, clean appearance.
Perform other duties as assigned by management.