LOUNGE FLOOR RUNNER

Town Pump, Inc.•East Helena, MT

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Lounge Floor Runner to help create a comfortable, fun environment for guests. The company emphasizes attentive, personalized service, including recognizing regular guests and anticipating their needs. The role combines customer service, beverage service, cash handling, inventory management, gaming-floor assistance, cleaning, and safety responsibilities. The Lounge Floor Runner also follows the policies outlined for runners in the manual and performs other duties assigned by management.

Requirements

Ability to provide attentive customer service and interact professionally with guests.
Ability to verify customers’ legal age.
Ability to accurately handle cash, make change, operate a cash register, and account for large amounts of cash.
Ability to prepare and serve wine, mixed, bottled, and draft beverages.
Ability to stock, price, receive, and rotate bar products and supplies.
Ability to use a fire extinguisher and other safety equipment and understand the safety manual.
Ability to handle disruptive customers professionally and document incidents.

Responsibilities

Provide exceptional customer service, greet guests, answer and screen telephone calls, take orders, and remember regular customers’ names and faces.
Verify customers meet legal age requirements and monitor age restrictions.
Serve customers at games, tables, and the bar; serve snacks or food items to customers seated at the bar.
Prepare and serve wine, mixed, bottled, and draft beverages; fill glasses from taps, deliver drinks, and collect empty glasses, pitchers, cans, bottles, and litter.
Handle cash and payments, make change, operate a cash register, tally transactions, and account for large amounts of cash.
Assist patrons with verifying gaming-machine wins, record wins, and make payouts to winners.
Complete shift paperwork, balance tills, and account for cash receipts.
Stock, price, receive, rotate, and display bar products and supplies; communicate ordering needs to the manager; plan bar menus, create drink recipes, and order or requisition liquor and supplies.
Change kegs and beer taps, remove empty kegs, change soda premix syrup boxes, and carry ice from the icemaker to the bar.
Clean and maintain the bar, lounge, casino, and surrounding areas, including furniture, glassware, work areas, restrooms, windows, floors, tables, and messes; empty trash, vacuum, sweep, and mop.
Arrange bottles and glasses in attractive displays and keep bar furniture neatly arranged.
Suggest selling and help customers with gaming-machine operations; contact maintenance or the gaming machine company for repairs or assistance, and change machine paper, ribbons, or tape.
Handle disruptive customers professionally and document incidents on incident reports.
Advise the manager of personnel situations or policy violations that adversely affect casino operations.
Use fire extinguishers and other safety equipment as needed, understand the safety manual, and complete casino restroom logs.
Wear the uniform and maintain a neat, clean appearance.
Perform other duties assigned by management and follow the policies outlined for runners in the manual.