LOUNGE FLOOR RUNNER

Town Pump, Inc.•Missoula, MT

About The Position

Montana’s Best Casinos is hiring a motivated and outgoing Lounge Floor Runner to provide attentive service in a comfortable, fun environment. The role involves customer service, cash handling and accounting, operating a cash register, stocking and maintaining bar inventory, housekeeping, and preparing and delivering drink orders. The runner also assists customers with gaming machines and supports the lounge’s day-to-day operations. The position includes other duties assigned by management and requires following the policies outlined for runners in the manual.

Responsibilities

Provide exceptional customer service and remember regular customers’ names and faces.
Greet customers, take orders, answer and screen telephone calls, and verify customers meet legal age requirements.
Wait on customers playing games and seated at tables or the bar; serve snacks or food items to bar customers.
Prepare, mix, and serve wine, mixed, bottled, and draft beverages; fill beer glasses from taps; distribute drinks and collect empty glasses, pitchers, cans, bottles, and litter.
Handle payments and cash accurately, make change, operate the cash register, tally transactions, and account for large amounts of cash.
Assist patrons with verifying gambling machine wins, record wins, and pay winners.
Complete shift paperwork, balance tills, and account for cash receipts.
Stock, price, receive, rotate, and display bar products and supplies; communicate ordering needs to the manager; plan bar menus, create drink recipes, and order or requisition liquor and supplies.
Change beer kegs and taps, remove empty kegs, change soda premix syrup boxes, and carry ice from the icemaker to the bar.
Maintain cleanliness inside and outside the casino, including restrooms, windows, floors, tables, dishes, bar furniture, glassware, and the bar/work area; empty trash, clean up messes, and complete restroom logs.
Vacuum the lounge floor; sweep and mop the area behind the bar; arrange bottles and glasses for attractive displays; keep bar furniture neatly arranged.
Wear the uniform and maintain a neat, clean appearance.
Handle disruptive customers professionally and document incidents on incident reports.
Advise the manager of personnel situations or policy violations that adversely affect casino operations.
Contact maintenance or the gaming machine company to request repairs or assistance; change paper, ribbons, and tape in gambling machines.
Use a fire extinguisher and other safety equipment, and understand the safety manual.
Perform other duties as assigned by management and follow the policies outlined for runners in the manual.